Is Ria Money Transfer down or not working today?

Ria doesn't accept your login

• Sign in with the email or phone number you used to create your Ria account, not old details.
• Check your password: it's case-sensitive; if you forgot it or entered it too many times, reset it.

You forgot your password (app)

• Tap 'Forgot password' on the login screen: Ria texts you a code.
• No code? Wait 30 seconds, tap 'Didn't receive the code?' and choose 'Send to email' or 'Call me'.
• Enter the code, then your date of birth when asked.

You sent money and now think it was a scam

• Report it to your local police: Ria says all money transfer scams should be reported to the police.
• Contact Ria's fraud department by phone or email. For the United States, Canada and Puerto Rico: FraudPrevention@riamoneytransfer.com.
• In the United States you can also file a complaint with the Federal Trade Commission, online or at 1-877-FTC-HELP.

You're waiting for a refund

Refund times depend on the sending country, how you sent (app, website or store) and how you paid; they start once the cancellation is confirmed.

• If it's taking longer than the refund time for your payment method, contact Ria with your order number.

The security code doesn't arrive or has expired

Codes expire after a few minutes; after an expired code wait 30 seconds before asking for a new one, and use the latest one.

• Tap 'Didn't receive the code?' then 'Send code', or choose 'Receive a call instead'.

You entered the wrong code 3 times

You must wait 30 minutes before requesting a new code; after three failed identity checks the account is locked, but you can regain access.

You want to cancel a transfer

• Ask Aria in the chat to cancel it, or call Ria.
• Or in your account online: on the Activity screen, select the transfer and click Cancel.