Is RiverHills Bank down or not working today?

You're enrolled but can't log in to RiverHills Online Banking

RiverHills handles login problems and other technical issues by email.

• On the Online Banking page, use the 'send us an email' link for login problems.
• Don't include account numbers or other confidential information in the email.

You haven't signed up for RiverHills Online Banking yet

Checking or savings customers sign up at any office; once you have your Internet banking packet, you log in from the top of the page.

• Drop by any RiverHills office to get started.
• Once you've received your Internet banking packet, select the Login link at the top of the page.

You want to turn on Touch ID in RHB Mobile Banking on iPhone

You enable it from the mobile banking sign-on page after entering your User ID and Password.

• On the sign-on page, enter your User ID and Password and tap Enable Touch ID.
• Next time, tap Sign on with Touch ID.

You can't turn off Touch ID in RHB Mobile Banking

Disabling Touch ID requires going back to Settings and signing in again.

• Go to the Settings function in the app and re-authenticate.

No fingerprint option in RHB Mobile Banking on Android or a tablet

Fingerprint login needs a phone that supports biometrics and the Android Mobile Banking Version 4.6 app; it isn't available on tablets or the mobile web.

• Upgrade to RHB's Android Mobile Banking Version 4.6 app.
• Sign in with your User ID and password and look for the What's New page, shown just one time.

RiverHills texts or calls you about a suspicious debit card charge

The Fraud Alert Management service texts you first, calls 30 minutes later if you don't answer, then emails you. Calls come from an automated system identified as the RiverHills Bank Fraud Service Center.

• Verify your identity on your phone keypad, then confirm or deny the transaction.
• If you don't recognize it, call the toll-free number you're given to follow up with a Fraud Alert Specialist.

You never receive RiverHills fraud alerts

Alerts go to the contact details on file, so out-of-date information means you can't be reached.

• Call or come by your nearby office to update your contact info, and set your mobile number as your primary contact phone.

A text or email asks for your RiverHills banking details

RHB will not ask users to provide confidential information over an email or SMS message.

• Don't click links in SMS messages unless you started the conversation with RHB.
• Not sure about a number? Text Help to your RHB short code and compare the phone numbers.

Your RiverHills mobile check deposit isn't accepted

Checks need a restrictive endorsement written on the check, and deposit limits apply.

• Endorse the check: For Mobile Deposit Only, RiverHills Bank, account number, your signature and the date.
• For a check payable to a business, include the business name.
• Ask a RiverHills customer service representative for the deposit limits.

The check photo doesn't come out right

Put the check on a dark background in a well-lit space and photograph the front and back.

• Place the check on a dark background in a well-lit space and snap the front and back.

Your RiverHills debit card is lost or stolen

Reporting quickly limits your losses: the sooner you notify the bank, the lower your liability.

• Contact RiverHills Bank as soon as possible after you discover the loss.