Is Root Insurance down or not working today?
No recent reports (updated ).
Root Insurance current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Root Insurance is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Root Insurance website.
Root Insurance (US): car and renters insurance, the Root app, claims, roadside assistance and payments
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
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Help others by reporting if Root Insurance isn't working for you.
About Root Insurance
Root is a US car insurance company that rates drivers mainly on how they actually drive; you manage your policy, insurance cards and claims in the Root app.
Source: joinroot.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Not working or down · Official step-by-step guideRoot app not working on your phone
The Root app won't install or run
- Root works on iPhones (5s and above) and most Android phones: check the Google Play Store to see if your Android phone is supported.
Source: joinroot.com
Claim or damage · Official step-by-step guideFile a Root Insurance claim
You had an accident and need to file a claim
- In the Root app, tap "File a claim or get roadside assistance" at the bottom of the home screen, then "File a claim". Give as much information as you can and add photos; a claims expert then contacts you.
ServiceDownToday: Still stuck or the delay has passed? Root customer service: 866 980 9431 (open Mon–Fri 9 a.m.–8 p.m. ET) · all contact options
Source: joinroot.com
Claim or damage · Official step-by-step guideRoot Roadside Assistance
Your car broke down and Roadside Assistance is on your policy
- In the Root app, tap File a Claim, then Roadside Assistance. After you submit, you can opt in to text updates and follow your driver's status.
ServiceDownToday: Still stuck or the delay has passed? Root customer service: 866 980 9431 (open Mon–Fri 9 a.m.–8 p.m. ET) · all contact options
Source: joinroot.com
Payment, bill or refund · Official step-by-step guideRoot Insurance payments: when they're taken and how to change them
A payment was taken earlier than expected, or you need to move your payment date
Your first payment is processed when you buy the policy, even if it starts later; monthly payments are then taken automatically with the payment method in your profile.
- Change your monthly payment date, or make a one-time adjustment (except during your renewal month), and check your next payment date in the Root app.
ServiceDownToday: Still stuck or the delay has passed? Root customer service: 866 980 9431 (open Mon–Fri 9 a.m.–8 p.m. ET) · all contact options
Source: joinroot.com
Claim or damage · Official step-by-step guideAccident with a Root driver (you're not a Root customer)
You were in an accident with someone insured by Root
- File a claim with Root online, or call New claims at 866-980-9431. For an existing claim, call 866-489-1985 (Monday to Friday, 9 a.m. to 5 p.m. ET).
Source: joinroot.com
Claim or damage · Official step-by-step guideRoot claim status and next steps
You filed a claim and are waiting
Root emails you at every step, calls you to complete the claim, looks at the damage, then pays by check or electronic payment.
- Check status updates in the Root app at any time, then choose any repair shop you like.
ServiceDownToday: Still stuck or the delay has passed? Root customer service: 866 980 9431 (open Mon–Fri 9 a.m.–8 p.m. ET) · all contact options
Source: joinroot.com
What people search for about Root Insurance
- root insurance login
- root insurance login account access
- root insurance login online free
- root insurance app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Root Insurance by reason
- GeneralRoot customer service: 866 980 9431Open Mon–Fri 9 a.m.–8 p.m. ET
- GeneralRoot customer service by email: help@joinroot.com
- GeneralRoot existing claims: 866-489-1985
Technical information
The app: Root: Better car insurance
- iPhone and iPad: version 363.3.0, released 2026-11-05, needs iOS 16.6 or later. App Store
Read from the stores on 2026-11-12.
User comments