Is Royal Caribbean down or not working today?
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Royal Caribbean current status
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Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Royal Caribbean website.
Royal Caribbean International: check-in not available yet, when and how to check in (app, website, terminal), SetSail Pass requirements, paying your booking online and cancellation refunds.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
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Help others by reporting if Royal Caribbean isn't working for you.
About Royal Caribbean
Royal Caribbean International is a cruise line; guests book, pay and check in for cruises on royalcaribbean.com and in the Royal Caribbean app.
Source: royalcaribbean.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Not working or down · Official step-by-step guideRoyal Caribbean check-in not available
Check-in isn't available yet for your Royal Caribbean cruise
Royal Caribbean is updating its check-in; it opens once the updates are done ahead of your sailing.
- Wait for the email and app notification telling you check-in is open.
Source: royalcaribbean.com
Sign-in or account access · Official step-by-step guideHow and when to check in with Royal Caribbean
You're not sure when you can check in for your Royal Caribbean cruise
The app check-in runs until 8am on sail day; the website works up to 48 hours before sailing.
- Check in all guests in the Royal Caribbean app, until 8am the morning of sailing.
- At the terminal, show your SetSail Pass in the app to be scanned.
You're worried about arriving late for your Royal Caribbean sailing
Guests must be checked in at least 90 minutes before the scheduled sailing time; late arrivals can't sail.
- Be checked in no later than 90 minutes before sailing time.
ServiceDownToday: Still stuck or the delay has passed? Royal Caribbean (individual reservations, phone): 866-562-7625 · all contact options
Source: royalcaribbean.com
Sign-in or account access · Official step-by-step guideCan't sign in to your Royal Caribbean account
You can't sign in to your Royal Caribbean account
Sign-in is limited to 10 attempts; after that the account is locked and the password must be reset.
- Check you're using the correct email and password.
- Locked out after 10 attempts: reset your password.
Source: royalcaribbean.com
Help · Official step-by-step guideNo SetSail Pass (boarding pass) yet
You don't have your Royal Caribbean SetSail Pass
You get it once check-in is complete for every guest on it, including an Onboard Expense Account.
- Have personal and ID document details for each guest you check in.
- Set up an Onboard Expense Account with a credit card or cash.
ServiceDownToday: Still stuck or the delay has passed? Royal Caribbean (individual reservations, phone): 866-562-7625 · all contact options
Source: royalcaribbean.com
Payment, bill or refund · Official step-by-step guidePaying your Royal Caribbean booking online
You can't pay your Royal Caribbean balance online
Online payment works for bookings made directly with Royal Caribbean; travel advisor bookings are paid through the advisor.
- Retrieve your reservation with your reservation number, last name, ship and sail date.
- Click Make a Payment under your remaining balance; if a travel advisor booked it, pay through that advisor.
ServiceDownToday: Still stuck or the delay has passed? Royal Caribbean (individual reservations, phone): 866-562-7625 · all contact options
Source: royalcaribbean.com
Help · Official step-by-step guideCanceling a Royal Caribbean cruise: refunds
You canceled your Royal Caribbean cruise and your deposit wasn't refunded
Some fares take a nonrefundable deposit, which is not refunded at any time after it is paid; taxes, fees and fuel supplements are refunded on cancellation.
- Check whether your fare had a nonrefundable deposit.
- Booked outside the US and Canada: contact your local office or travel advisor.
Source: royalcaribbean.com
ServiceDownToday checks
General steps from us, not an official Royal Caribbean procedure and not counted as help from Royal Caribbean.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Royal Caribbean by reason
Technical information
The app: Royal Caribbean International
- iPhone and iPad: version 1.82.1, released 2026-11-05, needs iOS 18.0 or later. App Store
Read from the stores on 2026-11-13.
User comments