Is SchoolsFirst FCU down or not working today?

You see a SchoolsFirst card charge you don't recognize

SchoolsFirst handles suspected compromised credit and debit cards by phone.

• Call (800) 462-8328.

Your SchoolsFirst card was lost or stolen

You can report or cancel it right away yourself.

• Report or cancel the card in Mobile or Online Banking.

Someone claiming to be SchoolsFirst asks for your password or Social Security number

SchoolsFirst never calls, texts or emails to ask for confidential information; impostors claim an account problem or an urgent password change.

• Don't respond; hang up and contact SchoolsFirst directly.

Your SchoolsFirst card is blocked while traveling

Telling SchoolsFirst before you travel avoids fraud blocks.

• Set up a travel alert in Online or Mobile Banking under Card Services.

Your SchoolsFirst Bill Pay payment arrived late

SchoolsFirst pays electronically or by paper check, and pays any late fees if the delay is its fault.

• Chat with a live representative in Online Banking about the late payment.

Your SchoolsFirst Zelle payment hasn't arrived

Payments usually arrive in minutes when the recipient's email or US mobile number is already enrolled; requests to people not enrolled must go to an email address.

• Check that the recipient is enrolled with Zelle, then find Zelle in Mobile Banking under "Transfer."

Someone you don't know asks you to pay with Zelle

Zelle shouldn't be used to pay people you don't know for items or services.

• Don't pay people you don't know with Zelle for items or services.