Is Solidcore down or not working today?

The [solidcore] studio door won't open

Studios open with a door code or digital key; the app's unlock door feature is the easiest way.

• Use the unlock door feature in the [solidcore] app.
• Or type the door code shown in your reservation in the app, also emailed to you before class.

You arrived 5 minutes late and can't get in

For safety, from 5 minutes late you can't access the studio or join class.

• Arrive on time; a late arrival of 5+ minutes can cost the class credit.

Your new [solidcore] membership doesn't show in your account

At a studio that hasn't opened yet, the membership activates and appears once the studio officially opens.

• Wait for the studio's opening; the membership then appears in your account.

You can't book another [solidcore] class

You can book up to the number of classes in your membership or package; beyond that you're asked to buy a class credit.

• Buy an extra class credit when prompted while booking (members get a discounted rate).

Your [solidcore] credits are gone

Credits expire: single credits after 40 days, 5-packs after 45 days, 10-packs after 90 days. Monthly 4 or 8 class credits don't roll over.

• Check the expiration date in your emailed receipt.

You're on a [solidcore] waitlist and a spot opened

More than 10 hours before class you're enrolled automatically; under 10 hours, the first person to reply to the text gets the spot. No credit is lost if you don't get in.

• Reply quickly to the waitlist text if the spot opens less than 10 hours before class.

[solidcore] emails stopped arriving

Usually you unsubscribed at some point; national emails and local studio emails are managed separately.

• Resubscribe to national emails from the FAQ link.
• For local studio emails, ask your studio team to add you back.

You were charged a [solidcore] late cancellation fee

Cancelling within 10 hours of class costs a credit, and under 2 hours or a no-show costs more; Unlimited members get the first late cancel in 30 days waived.

• For an occasional extenuating circumstance, email solidcore@solidcore.co to ask for an exception.
• Next time, cancel in the app: Home, Upcoming, tap the class, then Cancel Class.

You don't know when your [solidcore] membership is charged

Memberships renew monthly on the day you bought them, except founder's memberships.

• Check the packages/purchases page in the app's drop-down menu, or ask your studio.

You want to cancel your [solidcore] membership

Cancellation goes through the chat and needs 30 days' notice before your next billing cycle; a commitment can mean an early cancellation fee.

• Open the chat at the bottom right of the screen, click Contact us and type that you want to cancel.
• Give your home studio and reason when prompted.

You need to pause your [solidcore] membership

Each membership includes one complimentary 14-consecutive-day freeze per calendar year.

• In the chat, click Contact us, ask to freeze your membership and give your freeze dates.