Is Southwest down or not working today?

Your Southwest flight was canceled

If your flight is canceled and you decide not to travel, you are eligible for a refund. Southwest will try to book you on a new flight.

• If the new itinerary doesn't work, rebook your flight. If you won't travel, cancel your reservation at least 10 minutes before the new flight's scheduled departure to avoid a no-show.

Your Southwest flight is significantly delayed

A significant delay is generally three or more hours domestically or six or more hours internationally; if you then decide not to travel, you are eligible for a refund.

• Cancel at least 10 minutes before the new departure time if you won't travel, or rebook if the new flight doesn't work. You can request a voucher or reimbursement for a significant delay.

You can't reset your Rapid Rewards password

If you no longer have access to the email address on your account, Southwest needs a copy of your government-issued photo ID to verify your account.

• Use Account login help first; if you lost access to your email, use Request account update and send a copy of your photo ID.

Your Rapid Rewards account says it is in a held status

A held account can't be accessed until Southwest verifies your information with a copy of your government-issued photo ID.

• Use Held account help to send a copy of your photo ID so Southwest can review and verify your account.

You were charged for a flight that was canceled or badly delayed

Southwest's Contact Us page has request forms for ticket refunds, LUV Vouchers and expense reimbursement after a significant delay or cancellation.

• Open Contact Us and choose Ticket Refund, Southwest LUV Voucher or Expense Reimbursement.

You need a receipt for a past flight

• Submit a Receipt request on the Contact Us page.