Is SpotHero down or not working today?
No recent reports (updated ).
SpotHero current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that SpotHero is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official SpotHero website.
SpotHero: a missing Parking Pass, a spot that isn't available, cancelling and refunds, credit that didn't apply, card charges, event parking packages and contacting the Customer Heroes.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if SpotHero isn't working for you.
About SpotHero
SpotHero (by Uber) is a parking reservation service for hourly, monthly, airport and event parking at lots and garages in the US and Canada.
Source: spothero.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't find your SpotHero Parking Pass
You didn't receive or can't find your Parking Pass
Your Parking Pass is in your SpotHero account (app or website) and in the confirmation email.
- Log in to the SpotHero app or website to open the pass.
- Still missing: call the Customer Heroes at (844) 324-7768.
You arrived and there is no spot for your reservation
SpotHero guarantees a spot at the price you paid or your money back.
- Contact the Customer Heroes at (844) 324-7768.
- Have your rental ID number ready.
Source: spothero.com
Payment, bill or refund · Official step-by-step guideSpotHero credit and card charges
Your SpotHero credit didn't apply to your reservation
Credit applies automatically at checkout when you're logged in, not as a guest, and not on a Business Profile.
- Check that you're logged in and that apply credit is checked.
- Use your Personal Profile, not a Business Profile.
You're not sure when your card was charged
Your card is charged when you press pay and reserve at checkout, not when the reservation starts or ends.
- Check the charge against your booking date.
ServiceDownToday: Still stuck or the delay has passed? SpotHero Customer Heroes (phone): (844) 324-7768 · all contact options
Source: spothero.com
Other help
Help · Official step-by-step guideCancel a SpotHero reservation or get a refund
You need to cancel your parking reservation
Reservations can be cancelled for a full refund up until the minute before they begin; once started, they can't be cancelled or refunded.
- Cancel in the app, on the website or with the self-service phone system.
- Trouble with a started reservation: contact the Customer Heroes.
You want to cancel an Event Parking Package
Event package cancellations are handled by phone by the Customer Hero team, before the reservations start.
- Call (844) 938-3688.
Source: spothero.com
Help · Official step-by-step guideContact SpotHero Customer Heroes
You have an urgent problem with your parking
SpotHero's Customer Heroes answer the phone every day.
- Call +1 (844) 324-7768.
- Non-urgent: send a message with your rental ID number.
Source: spothero.com
Help · Official step-by-step guideHow SpotHero parking works
You don't know what to do when you arrive at the lot
Everything you need to park is on your Parking Pass.
- Have your parking pass ready on your phone when you arrive at the lot or garage.
Source: spothero.com
ServiceDownToday checks
General steps from us, not an official SpotHero procedure and not counted as help from SpotHero.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about SpotHero
- spothero app
- spothero login
- spothero login email sign up
- spothero login with phone number
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact SpotHero by reason
Technical information
The app: SpotHero: #1 Rated Parking App
- iPhone and iPad: version 9.0.2, released 2026-11-09, needs iOS 17.0 or later. App Store
Read from the stores on 2026-11-13.
User comments