Is STCU down or not working today?

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STCU current status

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Based on user reports, unofficial · updated at

servicedowntoday.com is independent and is not the official STCU website.

STCU (credit union in Washington, Idaho and Oregon): lost or stolen debit and credit cards with after-hours numbers, cards locked after wrong PINs, declined cards, activating cards and setting PINs, travel notices, fraud texts, disputing transactions, card management in the app, Billpay enrollment and payees, contact (800) 858-3750.

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About STCU

STCU is a credit union serving members in Washington, Idaho and Oregon, with debit and credit cards, online banking and the STCU mobile app.

Source: stcu.org (official website)

Official help by problem

Check a wider outage

No official status page found (searched on 2026-11-13).

Only your account or device?

Sign-in or account access · Official step-by-step guideActivate your STCU card or set the PIN

Your new STCU debit card needs activating

You activate it in online banking or by phone from your primary number, with the primary owner's Social Security number.

  • In online banking select 'activate my card' under My accounts, or call (866) 762-0558 from your primary phone number.

You forgot your STCU debit card PIN

You can set a new PIN in online banking, at a branch or at many surcharge-free ATMs.

  • In online banking select 'Set my PIN' under My accounts, or bring the card to any STCU branch.

Source: stcu.org

Lost, stolen or fraud · Official step-by-step guideSTCU credit card lost or stolen

Your STCU credit card is lost or stolen

Call STCU immediately; there are separate after-hours numbers in the US and abroad.

  • During business hours call (509) 326-1954 or (800) 858-3750.
  • After hours call (855) 341-4650 in the US, or (515) 457-5547 internationally.

Your STCU credit card is locked after too many wrong PINs

The card can become temporarily unusable; STCU unlocks it after verifying you.

  • Call (509) 326-1954 or (800) 858-3750 during business hours to verify your identity and unlock it.

There's a transaction you don't recognize on your STCU credit card

Disputes must be reported within 60 days of the statement date.

  • In online banking, select 'dispute a transaction' under My accounts, or contact STCU to identify it or block the card.

Source: stcu.org

Lost, stolen or fraud · Official step-by-step guideSTCU debit card lost, declined or flagged for fraud

Your STCU debit card is lost, stolen or not working after hours

Debit card support has its own after-hours lines.

  • For debit card support during business hours, call (509) 326-1954 or (800) 858-3750.
  • After hours call (877) 765-2518 in the US, or (909) 941-1398 internationally.

STCU texted you about possible fraud on your debit card

STCU's free fraud monitoring texts you from a 5-digit number when a transaction looks suspicious, or emails if there's no mobile number on file.

  • Respond to the alert; if you call back from another number than your primary one, a fraud analyst will verify your identity.

Your STCU debit card was declined away from home

Without a travel notice, unusual purchases can be mistaken for fraud and the card blocked.

  • Set a travel notification in online banking or the STCU app before you leave.
  • If declined, call (509) 326-1954 or (800) 858-3750 during business hours.

Source: stcu.org

Lost, stolen or fraud · Official step-by-step guideBlock your STCU card from the app

You misplaced your STCU card

Card management in the app or online banking lets you block the card, request a new one and use it digitally meanwhile.

  • Select card management in the STCU app or online banking and block the card.
  • Request a new card there, and use the digital card while you wait.

Source: stcu.org

Payment, bill or refund · Official step-by-step guideSTCU Billpay setup and payees

You can't schedule STCU Billpay payments yet

After enrolling there's a five calendar day waiting period before you can schedule payments.

  • Log into online banking, update your email under Preferences, then select Billpay and accept the terms.
  • Wait five calendar days before scheduling payments.

An STCU Billpay payment arrived late

STCU pays late fees or finance charges up to $50 if a payment scheduled per the terms arrives after its due date.

  • Check the payment was scheduled according to Billpay's terms, then contact STCU.

Source: stcu.org

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  • The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.

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