Is Sygic down or not working today?

The app is stuck, slow or behaves oddly

• Close the app completely (Android: Settings → Apps → Sygic → Force stop; iPhone: swipe it away) and reopen it.
• Restart your phone or tablet.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• On Android, clear the app cache; if the app opens, try Menu → Settings → Reset to defaults.
• On Android, temporarily remove the SD card to see if it's the cause; if nothing helps, reinstall the app (clearing the cache keeps favourites; reinstalling may remove favourites and saved routes unless you back them up, but keeps licences).

Maps, Sygic Store, voices or other online features don't load

• Update Sygic GPS Navigation from Google Play or the App Store.
• Turn your device off completely, then reopen Sygic.

Still not loading after updating and restarting

• Open a website in your browser: if nothing loads, the problem is your connection.
• Temporarily turn off firewalls, VPNs, ad blockers or antivirus that may block Sygic, check again, then turn them back on.
• Try another Wi-Fi network or mobile data.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Last resort: reinstall the app. Back up favourites and saved routes first: reinstalling may remove them (licences and subscriptions are kept).

Sygic says your email or password is incorrect

• Check the email linked to your Sygic Account (typos, an old address, extra spaces).
• Type the password exactly, check Caps Lock, and enter it manually instead of autofill; otherwise reset it.

Your Premium or other paid product doesn't work

Usually it isn't activated on this device: activate it in the app. Lifetime licences can't move between Android and iOS; only Premium+ works on both with the same Sygic account.

You need to activate your paid product

• Sign in to the Sygic app with the same account you used for the purchase.

It shows as active but still doesn't work

• Follow the basic troubleshooting steps.
• Still broken? Contact Sygic Support with your receipt, your device model and OS version, and a screenshot of Menu → Settings → Information → About.

You bought on the Sygic website and don't see the purchase

• Sign in to the same Sygic account you used for the purchase and check its purchase history.

You bought through the App Store or Google Play

Store purchases do not appear in your Sygic account.

• Check the purchase history of your Apple Account or Google Account.