Is The General down or not working today?

Your car broke down and you have The General's roadside assistance

Roadside assistance is an optional add-on covering towing, tire, battery, fuel delivery and lockout services.

• Call the roadside assistance number on your insurance ID card, in the app or in your online account.

You had an accident and need to file a claim with The General

New claims can be reported at any hour; existing policyholders can also file in The General app.

• Report the new claim, or, if you are an existing policyholder, use The General app.

You need to send documents for an existing claim with The General

The claims department handles existing claims on weekdays and needs your claim number on everything you send.

• Email or mail the documents with your claim number on all correspondence.

You were hit by a driver insured with The General

You may be able to file a third-party claim even if you're not a customer.

• Start a third-party claim from The General's claims page.

You need to pay your The General bill but can't sign in

Express Services lets you pay, get ID cards or go paperless without signing in, using your policy number, last name, date of birth and ZIP code.

• Open Express Services and use Make a Payment with your policy details.

You need your The General insurance ID card now

Express Services can send you a one-time verification link to your ID cards.

• Use Get ID Cards in Express Services.

You want to manage your The General policy from your phone

The General app handles payments, digital ID cards, claims and support by chat, email or callback.

• Download The General app and sign in with Touch ID, email or your policy number.