Is Todoist down or not working today?

A blank screen, the infinite loading wheel or a jumble of formatted text

Todoist calls these connection issues that can keep you from accessing Todoist.

• Check your internet connection: try other websites or apps.

If that does not work: If no website loads, use another internet connection or contact your internet service provider.

Todoist fails in your browser but other sites work

If Todoist works in a private window, the issue is likely with your browser settings or extensions.

• Open Todoist in an incognito or private window.
• If it works there, disable browser extensions or plugins one by one, reloading Todoist each time.
• Add Todoist to your browser's safe list: type [*.]todoist.com in the allowed sites and click Add.

You're on a corporate network

Your IT department may have restricted the websites you can access, Todoist included.

• Ask your IT department for access to Todoist.

You're traveling in a country that restricts some websites

Todoist may not load because of country-specific sanctions.

• Todoist says you can use your preferred VPN service to access it.

A firewall or antivirus may be blocking Todoist

• Temporarily disable it and try the app again.
• If that fixes it, allowlist todoist.com or add it as an exception in your firewall or antivirus settings.

Disable the firewall or antivirus only temporarily, as Todoist says.

Your login fails, or your tasks are missing after you log in

A common cause is choosing a different login option from the one you used to create your account. Another Google, Apple or Facebook account, or another email, can create a new, empty Todoist account.

• Log out and log back in with the method you used to sign up (Google, Apple, Facebook, or email and password).
• Not sure which? On a device still logged in, open Settings > Account: Connected accounts shows the linked account.

You entered the wrong password too many times

Todoist temporarily blocks you from logging in to protect your account.

• Wait 24 hours, then try logging in again.

If that does not work: After 24 hours, reset your password.

You forgot your password

• On the Todoist login page, click 'Forgot your password?' under the Log in button and enter your account email address.
• Follow the instructions in the email Todoist sends you.

A password data breach error appears

Todoist checks your email and password against the Have I Been Pwned database of disclosed breaches; a combination found there is considered insecure.

• Reset your password and choose a new one that hasn't appeared in a breach.

'CSRF tokens mismatch'

A privacy extension such as Ghostery or Privacy Badger is blocking the login.

• Add todoist.com as a trusted site in the extension, or turn the extension off temporarily and try again.

Two-factor authentication is on and you lost your authentication app

• On the login page, enter your email and password, then click 'Enter a recovery code here' and enter one of your saved recovery codes.

If that does not work: No recovery codes, or they no longer work: request a recovery code from Todoist's team; it is sent to your account email address.

A constant login loop between the browser and the app, an error or a blank screen

• Quit Todoist from the system tray: the new version is installed automatically once the app is closed.
• Check that pop-ups are allowed in your browser.
• Temporarily change your default web browser to see if the issue is specific to one browser.

The prompt to open Todoist doesn't appear, or the app keeps sending you back to the login page

• In the desktop app, click 'Continue in your browser' and enter your credentials.
• Click Cancel on the prompt, then 'Try using a magic link', copy the link and switch to the Todoist app.

Conditions: The magic link needs Todoist desktop version 8.17.0 or later.

The login page is unresponsive or isn't displaying properly (Windows)

• Right-click the Todoist icon in the Windows tray and select 'Clear application data': Todoist restarts and the login page appears again.

Slowness, flickering or another performance issue in the desktop app

Logging out removes outdated or corrupted website elements, including cache or cookies.

• Update the app: right-click the Todoist icon in the system tray and select Quit Todoist; the new version installs once the app is closed.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Log out of the desktop app, then log back in and see if performance improves.

Visual glitches in the desktop apps

• In the tray menu, right-click the Todoist icon, hover over Troubleshooting and select 'Disable hardware acceleration and restart'.

Conditions: Todoist says this is especially helpful on Linux; in-app animations may look less sharp afterwards.

Visual issues or trouble logging in (Windows)

This removes cached pages or scripts; Todoist for Windows restarts and the login page appears.

• Right-click the Todoist app icon in the Windows tray and select 'Clear application data'.

The Todoist icon is missing from the menu bar (macOS)

• Open Settings, go to Desktop and turn on 'Show Todoist in menu bar'.