Is TouchBistro down or not working today?
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TouchBistro current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that TouchBistro is working; it means nobody has reported a problem here recently.
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Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official TouchBistro website.
TouchBistro (restaurant POS for iPad and Cloud back office): taking card payments when the internet is down (Store and Forward), offline payments pending or declined, forgotten Cloud passwords, staff passcodes, PAX pay-at-table passcode and batch problems, TouchBistro support phone lines
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if TouchBistro isn't working for you.
About TouchBistro
TouchBistro is a restaurant point-of-sale system running on iPad, with a Cloud back office and pay-at-table payment terminals.
Source: help.touchbistro.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Not working or down · Official step-by-step guideTouchBistro card payments when the internet is down
Your restaurant's internet is down and TouchBistro card payments fail
With Store and Forward enabled on a Worldpay terminal, payments are stored and forwarded once the internet is back; offline, only the card number and expiry date can be checked.
- Enable it in Admin | Admin Settings, Setup for Worldpay triPOS, then Enable Store and Forward and Save.
- Take the payment: the first try times out with an error; retry and the terminal switches to Store and Forward mode.
Source: help.touchbistro.com
Sign-in or account access · Official step-by-step guideTouchBistro password forgotten
You forgot your TouchBistro Cloud password
You reset it from Cloud's login screen with the email on the account; it also sets the password for TB Dine.
- Use the Forgot password? link on Cloud's login screen and enter the account's email; don't use TB Dine's own lost password option.
You want to change your TouchBistro four-digit passcode
You can view your passcode but not modify it; an administrator generates a new one on your staff page.
- Ask your administrator to generate a new passcode.
Source: help.touchbistro.com
Sign-in or account access · Official step-by-step guideTouchBistro PAX pay-at-table problems
You can't log in to the TouchBistro PAX terminal with your passcode
An action is probably required on the POS, such as start day, clock in or end break; after more than 24 hours without logging out, passcode login is blocked.
- Log in with your passcode on the iPad POS, complete the action that pops up, then return to the terminal.
- If you haven't logged out for more than 24 hours, clock out and back in on the iPad.
Your TouchBistro batch didn't close
TouchBistro support can help close the batch manually.
- Contact TouchBistro support; next time keep the payment app open during the batch close.
ServiceDownToday: Still stuck or the delay has passed? TouchBistro (USA & Canada): 1-855-363-5252 · all contact options
Source: help.touchbistro.com
Payment, bill or refund · Official step-by-step guideTouchBistro offline payments pending or declined
Offline TouchBistro payments show as Pending or Declined
Pending payments haven't been forwarded yet; rejected ones are flagged Declined and can be re-forwarded, but expire after 7 days.
- Open the Store and Forward Summary from Admin | Payment Gateways Options and review pending or declined payments.
ServiceDownToday: Still stuck or the delay has passed? TouchBistro (USA & Canada): 1-855-363-5252 · all contact options
Source: help.touchbistro.com
Help · Official step-by-step guideContact TouchBistro support
You need TouchBistro support
TouchBistro's contact page lists its support team and phone numbers.
- Call 1-855-363-5252 in the USA and Canada, +1-416-363-5252 elsewhere, or use Get Support.
Source: touchbistro.com
What people search for about TouchBistro
- touchbistro login
- touchbistro login admin login password
- touchbistro login app download
- touchbistro app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
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