Is Turo down or not working today?

You forgot your password

• On the login screen, tap "Log in with passcode" and enter the email or phone number on your account.
• Log in with the passcode, then change your password.

The password reset email doesn't arrive

• Check your Junk/Spam folder.
• Make sure you use the email of your current, active Turo account; work, school or government emails may block it.
• Try again from a place with a stronger internet connection.

Your password was changed without you

• Change your password immediately and contact Turo customer support.
• Don't create a new account: Turo puts duplicate accounts on hold.

You get an error message when logging in

• Fill in Turo's log-in error form (email, last login, device, error message) and attach screenshots: it goes to Turo's Engineering team.

The verification or 2-factor code never arrives

• Fill in Turo's 2-factor authentication form with the email and phone number used for 2-factor, and attach documentation.

Your card is refused at checkout

• Use a Visa, Mastercard, American Express or Discover credit card in the primary guest's name.
• Debit cards must be Visa or Mastercard, in the primary guest's name and linked to a checking account; prepaid or reloadable cards are refused (except Revolut).
• PayPal and Venmo are not accepted.

You don't understand when your trip is charged

• With Pay now, the full trip cost is authorized at booking and charged 40 hours later or one hour before the trip, whichever comes first.
• With Pay later, the date depends on how far ahead you booked; to pay early, contact customer support.