Is UMass Lowell down or not working today?

You forgot your UMass Lowell password

Once enrolled in Microsoft Authenticator, you can reset it yourself in the Password Reset Portal.

• In the portal select Forgot my password, enter your UML email address and the characters shown, then select Next.
• Verify your identity with one of the methods offered, then enter and confirm your new password.
• If the verification step fails, call Tech Services at 978-934-4357.

You need to change your UMass Lowell password

You change it from the Microsoft My Account Overview page.

• Sign in to My Account Overview with your UML credentials, select Change Password, enter and confirm the new password, then Submit.

You never received your temporary password to claim your new account

It's sent to your personal email within 2-3 business days of processing; IT can't help set up the account before you receive the claiming instructions.

• Check your junk, spam or promotions folders.
• After 2-3 business days, contact Admissions at 978-934-2390.

You see "Sorry, but we're having trouble signing you in" or "We received a bad request"

UMass Lowell suggests clearing your browser cache.

• Clear the cache in your web browser and try again.

You can't sign in to several UMass Lowell sites

Check that you type your full student email, including @student.uml.edu, and the right password.

• If it still fails, contact the IT Service Center at 978-934-4357 or help@uml.edu.

You have a problem in Canvas or Blackboard for an on-campus course

Academic Technology offers 24-hour phone help for Blackboard and Canvas, but the Canvas team can't help with login issues.

• Call 978-934-4357, option 3, or email canhelp@uml.edu.
• For password or MFA problems, call 978-934-4357 and choose the faculty/staff or student options, not the Canvas option.

You have a Canvas problem in an online, graduate or hybrid course

Graduate, Online and Professional Studies (GPS) supports those courses, with 24-hour phone and chat except holidays.

• Call GPS at 800-480-3190, use the live chat, or email onlinelearning@uml.edu.

You got an email asking for your UMass Lowell user ID and password

UMass email accounts are targeted by phishing scams.

• Don't enter your campus user ID and password on links emailed to you.

You need to pay your UMass Lowell bill

You view and pay the eBill in SiS, by credit card or electronic check.

• Log in to SiS, open Finance and Financial Aid, then Student Financial Center, then View All Invoices, and pay from Payment Options.

Your UMass Lowell payment doesn't show on your account yet

The Account Summary updates within 24 hours after changes or payments.

• Check your Account Summary again after 24 hours.

You have an unpaid UMass Lowell balance before graduating

UMass Lowell may not provide official transcripts or diplomas to anyone with an outstanding financial obligation.

• Pay outstanding bills, including library and parking fines, and return university-owned property.

You want to know how you can pay UMass Lowell tuition

Online payments go through Flywire: eChecks have no fee, credit and debit cards carry a convenience fee; UMass Lowell doesn't accept cash.

• In SiS, go to Finance Center, then Payment Options, and choose how to pay.
• To pay by mail, make the check payable to the University of Massachusetts Lowell and send it to the Student Financial Services Office.

Your parent can't pay your UMass Lowell bill

Families need access through UShare to make payments or set up a payment plan.

• Give them access through UShare.

Your UMass Lowell payment plan amount changed

When adding or dropping a course or a financial aid change affects the balance, the plan rebalances between payment cycles and you get an email.

• Check the email notification and your balance in SiS.

You need help from UMass Lowell IT

The IT Help Desk takes tickets, email, phone calls Monday to Friday 8:30 a.m. to 5 p.m., and walk-ins.

• Enter a ticket at helpdesk.uml.edu, email Help@uml.edu, or call 978-934-4357 (toll free 866-435-7437).