Is UNFCU down or not working today?

UNFCU Digital Banking says your account is locked

Too many failed login attempts lock the account; you unlock it by resetting your password.

• On the Digital Banking sign-in page, click Forgot Password and reset your password to unlock the account.

You forgot your UNFCU username or password

You can view your username or reset your password online; if you forgot both, you must call, because they can't be reset by email or Web Chat.

• Reset your password or view your username online; with Google Authenticator active, your username shows in the app.
• Forgot both? Call UNFCU: they can't be reset by email or Web Chat.

You don't receive the UNFCU security code by text or call

Codes go to the phone number on file; abroad your provider must accept international texts.

• Check UNFCU has your correct phone number and that your provider allows international text messages.
• Set up Google Authenticator so you can get codes without texts or calls.

You want UNFCU security codes from Google Authenticator

You turn it on in Digital Banking under Profile, Login Settings, then scan a QR code with the app.

• In Digital Banking go to Profile, Login Settings, select Google Authenticator and validate with the code sent to your phone.
• In the app select Begin setup, Scan a QR code, scan the barcode and enter the six-digit passcode in Digital Banking.

You're in Cuba, Iran or Syria and can't get a UNFCU security code

UNFCU can't send security codes by phone, text or email to these locations.

• Contact UNFCU for assistance.

Your UNFCU card is lost or stolen

Act immediately: lock the card in Digital Banking, or call if you aren't enrolled.

• In Digital Banking, under Account Services select Card Management, then Lock/Unlock Card.
• Not enrolled in Digital Banking? Call +1 347-686-6000 or a toll-free number right away.

You're worried about charges made on your lost UNFCU card

Telling UNFCU within two business days limits you to $50; later, but within 60 days of the statement, up to $500.

• Report the loss or unauthorized charges right away.

You see suspicious activity or a charge you want to dispute on your UNFCU card

You submit a fraud report; if it's approved, you're not responsible for the charge.

• Select Report Fraud or Dispute a Charge and submit the report.

You need to cancel a Zelle payment from UNFCU

You can cancel only if the recipient hasn't enrolled with Zelle yet; otherwise the payment can't be reversed.

• Go to your activity page, choose the payment and select Cancel This Payment.
• No cancel option? Contact UNFCU.

You sent a Zelle payment to the wrong person

UNFCU asks you to call immediately to see what options exist.

• Call UNFCU immediately.

You can't use Zelle at UNFCU

Zelle needs a US mobile phone number, a UNFCU checking account and an email address, and both accounts must be US-based.

• Under Transfers & Payments, select Zelle and enroll with your email address or US mobile number.

You want to stop a recurring ACH or wire transfer from UNFCU

You can delete the whole series or cancel one upcoming instance, until it's In Process.

• Select Transfers & Payments, then Wires & ACH, then the Scheduled tab.
• Whole series: in Recurring Payments select Delete. One payment: in Upcoming Payments select Cancel.