Is Venmo down or not working today?

A message says your payment can't be completed right now

Either your bank or card issuer is declining the transaction, or the attempt triggered one of Venmo's automated security flags.

• If you get a specific error message, follow the guidance in that message; you may need to contact your bank or card issuer.
• Add money to your Venmo balance, then pay with the balance.
• Use a different bank account or card as your payment method.

Your account is suspended

• Check your email inbox, including Spam/Junk, for a message from Venmo about your account: it covers what happened and what to do.

If that does not work: Can't find the email: in the app go to Me > Settings > Get Help > Chat With Us and ask for an agent.

Venmo already contacted you about a review

• Refer to Venmo's previous emails for the requested information or next steps: they email you when there is an update.

A notification says your account was frozen due to a failed payment

• Tap 'Restore your account' and follow the in-app prompts, or settle the payment from a computer at venmo.com/recover.
• Can't pay the full amount now: tap the payment amount and enter a partial amount before selecting Pay.

Conditions: A debit card is fastest; with a bank account the recovery payment may take up to 5 business days, and the account stays frozen until recovery is complete.

You want to know why the bank payment failed

Venmo doesn't see the specific reason; common ones are insufficient funds or exceeding the number of ACH transfers allowed on your account.

• Ask your bank: it should be able to tell you exactly why.

The money hasn't reached your bank yet

Standard transfers can take up to three business days; an instant transfer can show as pending for around 30 minutes.

• Check the status of your transfer in the Venmo app.
• Check the last 4 digits of the bank or card used, to confirm where the funds were sent.

You want to cancel or speed up a Standard transfer

• Within the first hour, while it is Pending: use the 'Get it faster' or 'Cancel it' button under the transfer details on the Me tab.

Conditions: After that hour the transfer will likely be completed and can no longer be canceled or expedited.

You started a standard transfer

These transfers typically complete within one business day but can take up to 3 business days; weekends and US bank holidays don't count.

• Check the estimated arrival date in your personal transactions feed, in the app or on the website.

You started it in the evening, on a weekend or on a holiday

A transfer started after 7pm ET on a weekday, or on a weekend or holiday, isn't processed until the next business day.

• Count the timeline from the first business day after you started the transfer.

You notice transactions, transfers or account changes you didn't make

• Tell Venmo as soon as possible: in the app go to Me > Settings > Get Help > Chat With Us and ask for an agent.
• Prepare the details, such as the username of the person paid.

If that does not work: Without access to the Venmo app, you may need to call Venmo's team.