Is Virgin Money down or not working today?
No recent reports (updated ).
Virgin Money current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Virgin Money is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Virgin Money website.
Virgin Money service status: Open the page
Virgin Money (UK): current accounts and Internet Banking, the Virgin Money Mobile Banking app and the Credit Card app
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Virgin Money isn't working for you.
About Virgin Money
Virgin Money is a UK bank; customers use Internet Banking, the Virgin Money Mobile Banking app and a separate Credit Card app.
Source: support.virginmoney.com (official website)
Official help by problem
Check a wider outage
Not working or down · Official toolVirgin Money service status
Virgin Money's official service status page shows how its credit card services and app are running and any planned work.
Source: support.virginmoney.com
Only your account or device?
Not working or down · Official step-by-step guideVirgin Money Credit Card app not working
The Credit Card app worked before but has stopped
- Check the service status page for known outages or planned updates.
- Update the app and check your phone meets the requirements; check Wi-Fi or switch to mobile data.
Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.
- Log out, swipe the app closed, check you have storage space, and restart your phone.
- Last resort: delete and reinstall the app using your Virgin Money credit card details.
Source: support.virginmoney.com
Sign-in or account access · Official step-by-step guideVirgin Money Credit Card app: face or fingerprint login not working
Face or fingerprint login stopped working in the Credit Card app
- Log in, tap the profile icon, select 'Sign in and security' and turn biometric login off and on again.
ServiceDownToday: Still stuck or the delay has passed? Virgin Money (customer number or ID help): 0345 608 1604 · all contact options
Source: support.virginmoney.com
Lost, stolen or fraud · Official step-by-step guideVirgin Money credit card lost or stolen
Your credit card is lost or stolen
- In the Credit Card app tap 'Manage', then 'Report card lost or stolen', and follow the steps.
- Check your recent transactions: if you don't recognise some, the app directs you to call.
Source: support.virginmoney.com
Lost, stolen or fraud · Official step-by-step guideVirgin Money debit card lost, stolen or damaged
Your debit card is lost, stolen or damaged
Apple Pay and Google Pay are linked to the new card details in about 24 hours, so you can keep paying meanwhile.
- In the Mobile Banking app: My Profile > 'Manage your cards' > 'Report card lost or stolen' or 'Replace damaged card'.
- Or ask Redi, the in-app assistant, to report it.
Source: support.virginmoney.com
Sign-in or account access · Official step-by-step guideForgotten your Virgin Money Mobile Banking passcode
You forgot your Mobile Banking app passcode
- Open the app, tap 'Forgotten your passcode?' on the login screen and follow the steps.
ServiceDownToday: Still stuck or the delay has passed? Virgin Money (customer number or ID help): 0345 608 1604 · all contact options
Source: support.virginmoney.com
Sign-in or account access · Official step-by-step guideForgotten your Virgin Money customer number or ID
You can't remember your customer number
If your sort code starts 05 or 82 you can get a reminder of your 10-digit customer number; if it starts 08, your 7-character customer ID is in your welcome letter and email.
- Can't find it? Call Virgin Money on 0345 608 1604.
Source: support.virginmoney.com
Lost, stolen or fraud · Official step-by-step guideVirgin Money: worried about fraud on your account
You think your credit or debit card was used fraudulently
Virgin Money can protect the account so it can't be used and check your recent transactions.
- Contact Virgin Money as soon as possible. Meanwhile, freeze a credit card in the Virgin Money Credit Card app.
Source: support.virginmoney.com
Payment, bill or refund · Official step-by-step guidePay your Virgin Money credit card from a current account
You need to pay your credit card another way
The money reaches your card account within 2 hours of receipt.
- Transfer the money from your Virgin Money current account, using your 16-digit credit card number as the reference.
Source: support.virginmoney.com
Sign-in or account access · Official step-by-step guideChange your Virgin Money Internet Banking password
You want to change your Internet Banking password
- In the Mobile Banking app: My Profile > 'Logout, access & security' > 'Change your password'.
- In Internet Banking: More > 'Manage login and security details' > 'Create a new password'.
ServiceDownToday: Still stuck or the delay has passed? Virgin Money (customer number or ID help): 0345 608 1604 · all contact options
Source: support.virginmoney.com
What people search for about Virgin Money
- virgin money login
- virgin money credit card
- virgin money app
- virgin money login problems today
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Virgin Money by reason
- Account and sign-inVirgin Money (customer number or ID help): 0345 608 1604
Technical information
The app: Virgin Money Mobile Banking
- iPhone and iPad: version 27.22.17, released 2026-11-04, needs iOS 14.7 or later. App Store
Read from the stores on 2026-11-11.
Official website infrastructure: Akamai (from the public DNS records of uk.virginmoney.com).
User comments