Is Walgreens down or not working today?

Your sign-in is refused

• Confirm your sign-in information: passwords are case-sensitive and at least six characters long.

You forgot your username or password

• Select 'Forgot Your Username?' or 'Forgot Your Password?'.
• For a password reset, open the link in the email you receive and enter a new password.

You registered on Walgreens.com and can't sign in to the Walgreens Photo Center

Your Walgreens.com username and password can then be used on both sites.

• Sign in to Walgreens.com and click the photo tab on the home page.

You want the status of a non-prescription, non-photo order

• Call Walgreens.com Customer Service toll free at 1-877-250-5823.

You want to return a product

• For any question on a return, call Walgreens.com toll-free at 1-877-250-5823.

Conditions: Walgreens does not accept returns of gift cards, pre-paid cards, phone cards, sexual wellness items, seasonal products or COVID-19 testing kits.

You want to return a prescription

By law, Walgreens cannot accept returns of prescription products for reuse or resale.

• If you think an error was made in filling the prescription, contact the store where you received it.

You bought contact lens solutions or accessories

• Take them, with the original packaging and receipt, to any Walgreens store within 30 days of purchase.

Conditions: Products without a receipt are exchanged or refunded by mail within 14 days.

The website or app has a problem

• Use Walgreens' Contact Us page and select the link under Customer Service > Website Service.

You want to chat with an agent

• Click the 'Need Help? Live Chat' link. Agents are available from 7 A.M. - 1 A.M. EST.

If that does not work: If you don't see the Live Chat button during those hours, all agents are busy: wait briefly, then refresh the page.

You want to track a product order

'Out of stock' means the products are no longer available: they won't be backordered.

• Track it on Walgreens.com or follow the link in the email you receive when your order ships.

Your prescription order shows 'In process'

Your order is on its way to the store.

• Call the pharmacy for details.

You don't have a Walgreens.com account

• Contact Customer Care toll-free at 1-877-250-5823 to check your order status.

You see a higher amount on your card than your order

Walgreens pre-authorizes your card for the estimated order total plus anticipated taxes and fees.

• Wait: amounts above your final order total are removed or refunded, typically within 7 days, once actual charges post.

You signed up but receive no Rx text messages

• Reply to the Rx Alerts welcome text message within 48 hours to complete the sign-up.

If that does not work: If you did and still receive nothing, contact your local store.

You want to stop Walgreens texts

• Text the word STOP to 21525.

You can't sign in on your mobile device

This resets the password for all your Walgreens services.

• Use Reset Password.