Is Western Union down or not working today?

You forgot your password

• On the log-in screen, choose 'Forgot password' to reset it, then log in with your registered email address and new password.

Your profile is locked

• Try 'Forgot password' first; if that doesn't work, contact Western Union customer care in your country.

You want to know where a transfer is

• On Western Union's tracking page, enter the 10-digit tracking number (MTCN).

The receiver would rather get the money in a bank account

• Enter the MTCN on the tracking page and continue to have a cash transfer deposited directly into the receiver's bank account.

Conditions: Some transfers don't qualify to change the receive method; the cash can still be picked up at an agent location.

You need to log in, find help or call Western Union

• Western Union runs a separate site for each country: on westernunion.com, use 'Select the Country and Language' and pick the country you send from, then log in or open its help pages.

Someone asks you for money, or you got an unexpected message

• Before sending money or sharing information, make sure you personally know the person asking; if unsure, check with a friend or family member first.
• Never send money to someone you haven't met in person, or to pay for goods or purchases found online.
• Never reply to, or click links or attachments in, unsolicited calls, texts or emails from someone you don't know.
• Don't use money from a deposited check until it has officially cleared.

Your transfer is on hold or delayed

Western Union may be verifying your identity or other details, your bank may be reviewing the transfer, or Western Union is waiting for more information from you.

• Contact Western Union with your tracking number (MTCN) to avoid further delay; they may also contact you.
• Next time, give the receiver's name exactly as on their government-issued ID, and accurate bank, card or wallet and contact details.