Is WeTransfer down or not working today?

WeTransfer won't load, shows an error or won't open at all

WeTransfer says something between your device and its site is interfering with the connection.

• Disable browser extensions and ad-blockers one by one, reloading after each.
• Restart your computer or mobile device, and your modem/router.
• Try another up-to-date browser, or incognito/private mode.

'Your connection is not private' or another security warning

• Check your computer's clock: an incorrect system clock is a common cause.
• Check the URL: try removing 'www' from the start.

Still not loading

• Clear cookies and cache for WeTransfer.
• If you use a VPN, turn it off for the test, then turn it back on.

Conditions: On a work device or corporate network, ask your IT department whether WeTransfer is permitted.

Clearing cookies and cache removes auto-filled emails and saved preferences.

You signed up with Google, Apple or Slack

• Click the 'Continue with Google/Apple/Slack' button: you can't log in with an email and password on the website.

You forgot your password

• Click 'Forgot password' under the login box: an email is sent to the address linked to your account.

Verification codes or password reset emails don't arrive

The most common reason is that your mail server rejects WeTransfer's emails or treats them as spam.

• Add noreply@wetransfer.com to your trusted contacts and search your mailbox for that address.

You get an error when you try to log in

General login errors often come from cookie or cache issues, or a misconfigured device clock.

• Try logging in from a different browser, or reset your cookies and cache.
• Check that your device clock shows the correct time.

Resetting cookies and cache removes auto-filled emails and preferences set with WeTransfer.

Blocked after too many failed login attempts

• Check your email: WeTransfer sends a message with instructions to unblock yourself.

Two-factor authentication codes don't work

• If you uninstalled the authenticator app, install it again and look for WeTransfer in the connected accounts.

If that does not work: WeTransfer can change the email on the account so you can create a new one with the same address.

In that case WeTransfer can't migrate any of your past transfers.

The upload stalls or fails part-way

WeTransfer says most upload issues come from network, browser or file problems.

• Keep a stable connection and stop your device going to sleep: sleep mode cancels the upload.
• Restart your computer or phone and your router/modem.
• Try a smartphone hotspot to see whether the problem is your network or your device.

You upload with Safari and it hangs

Known Safari issue: uploads can hang anywhere between 0% and 99%.

• Switch to Chrome or Firefox.

The problem may come from the files

• Put the files on your local drive, not an external drive, USB stick or cloud folder.
• Close files still open in another application, and don't move, rename or edit them after selecting them.
• Uploading many files: zip them first.

Conditions: No two files may share the same filename, and filenames must be shorter than 255 characters.

You use the mobile app

• Try switching between Wi-Fi and mobile data.
• Check your device storage space.

Conditions: The Android app requires Android OS 6 (Marshmallow) or later.

The error appears immediately after clicking Transfer

Something prevented the upload from starting correctly: a chunk of the transfer failed to reach WeTransfer's servers.

• Retry the upload: in most cases this is enough.
• Close any files you're uploading that are still open in another application.
• Move the files to your local drive if they are on an external drive, USB stick or cloud folder.
• Zip your files before uploading, especially if you send several.

It looks like nothing is happening

Downloads run through your browser, so progress doesn't appear on WeTransfer.com itself.

• Check your browser's downloads: the download has likely already started.

The download fails or gets stuck

• Don't let your device go to sleep and don't close the browser during the download.
• Check the transfer size and that you have enough storage space.
• Try a different up-to-date browser or incognito mode.

Conditions: External download managers (such as Internet Download Manager, Folx) are not supported.

Files are missing from the downloaded transfer

Some files may be hidden.

• Mac: open the folder in Finder and press Command + Shift + . (period). Windows: File Explorer > View > Show > Hidden items.

You can't open or play the downloaded files

Usually you don't have the software needed for that file type.

• For media files, WeTransfer points to VLC Media Player.

If that does not work: Files of 0 KB or unusually small: the sender may have sent the wrong or hidden files; ask them to resend.