Is Xoom down or not working today?

You want to cancel a transfer

You can usually cancel if the money hasn't reached your recipient yet; reloads and bill payments usually can't be cancelled once authorized.

• Select the transaction, click the Cancel icon and confirm.

There's no Cancel icon

The transfer is already completed or the funds can't be reversed; you'll get a confirmation by email.

You log into Xoom with PayPal and forgot your email or password

• Use PayPal's "Having trouble logging in?" to find your email (up to three addresses).
• Reset your PayPal password with "Forgot your password?" and the security check.

Xoom canceled your transfer

Common reasons: a requested review got no reply, your payment method lacked funds, the currency isn't supported by the recipient's bank, or the recipient would exceed limits.

• Make sure your email address is correct so you don't miss Xoom's messages, and track the transfer online.

Your card or bank account doesn't work for the transfer

A card or bank account can only be used to send in the same currency it was issued in.

You got a notice about a change you didn't make (password reset, new device)

• Report it immediately to reportfraud@xoom.com.
• Update passwords, PINs and security questions, and contact your bank and card providers.

You received a suspicious email, call or text

• Don't download attachments or call or text the numbers mentioned.
• Forward suspicious emails to phishing@xoom.com and send a screenshot of a suspicious SMS or call to spam@xoom.com.