Is Zara down or not working today?
No recent reports (updated ).
Zara current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Zara is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Zara website.
Zara.com International and the Zara app: account, online orders, payments and refunds (rules shown are those of Zara's international site; your country's Zara site may differ)
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Zara isn't working for you.
About Zara
Zara sells online at Zara.com and in its app; you can buy as a registered user or as a guest.
Source: zara.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-11).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't log in to your Zara account
You can't access your account
- Check that the email and password you entered are correct.
- Forgot your password? Reset it with 'Forgot your password?' on the log-in screen.
If that does not work: For any other problem accessing your account, contact Zara.
You want to order without an account
- You can order as a guest: just give your personal details, delivery address and payment details.
Source: zara.com
Sign-in or account access · Official step-by-step guideZara password reset email not arriving
The password reset email doesn't arrive
- Make sure the email address you gave is correct, and check your spam folder.
If that does not work: Still nothing? Contact Zara.
Conditions: Your new password needs at least 8 characters, with uppercase letters, lowercase letters and numbers.
Source: zara.com
Check status or progress · Official step-by-step guideWhere is my Zara order? What each status means
You want to know where your order is
Statuses go from Bought, Being processed, Being prepared, Sent and Collected by courier to Delivered to customer.
- Track it in your account, under Purchases. Ordered as a guest? Use the link in any email Zara sent about your order.
Source: zara.com
Delay, cancellation or disruption · Official step-by-step guideZara order late, marked delivered but missing, or incomplete
Your order is late
If Zara can't deliver on the estimated date, it emails you and shows the new delivery date in your order details.
- Check the new date in your order details.
Marked as delivered but you haven't received it
- Contact Zara: they will check with the carrier.
Some items are missing
Your order may have been split into several deliveries.
- Check this in your account, in the order details; if in doubt, contact Zara.
Source: zara.com
Payment, bill or refund · Official step-by-step guideZara refund not received yet
You returned items and are waiting for the refund
Returns sent by carrier are processed within 72 hours of arriving; the money then reaches you within 14 days at most, depending on your bank, on the payment method you used.
- After 14 days without the refund, give Zara's return confirmation email to your bank so they can speed it up.
- No confirmation email? Check the email address linked to your purchase.
You no longer have the card you paid with
- Refunds always go to the original payment method: contact your bank so they can help.
Source: zara.com
Payment, bill or refund · Official step-by-step guideCharged twice by Zara
The amount appears twice on your account
Some banks show both a pre-authorisation and the actual charge; the extra amount is released automatically. Card payments are charged when the order is sent (PayPal: at purchase).
- If the extra amount isn't released, contact your bank to speed up the release of the pre-authorisation.
Source: zara.com
ServiceDownToday checks
General steps from us, not an official Zara procedure and not counted as help from Zara.
Site won't load?
- Try another network: switch between Wi-Fi and mobile data.
- Try another browser, or a private window.
- Close the page completely and open it again.
What people search for about Zara
- zara login
- zara login with phone number
- zara login not working
- zara app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Zara by reason
Technical information
Official website infrastructure: Akamai (from the public DNS records of zara.com).
User comments