Is Zelle down or not working today?

Zelle isn't working in your bank or credit union app

Your bank or credit union handles all enrollment and payment issues for Zelle in its app and online banking.

• Call the number on the back of your debit card.

You haven't received money sent with Zelle

Money usually arrives within minutes for an enrolled recipient; after more than three days, check your enrollment and the email address or mobile number you gave the sender.

• Confirm your Zelle profile is fully enrolled and the sender used the right email address or U.S. mobile number.
• Check your bank or credit union's support FAQs or contact its customer support.

You sent a Zelle payment by mistake

Zelle payments can't be reversed; a payment can be cancelled only if the recipient hasn't enrolled yet.

• Open your activity page in Zelle, choose the payment and select "Cancel This Payment" (works only if the recipient isn't enrolled).

Someone sent money from your account with Zelle without your permission

An unauthorized payment is usually treated as fraud, and you can typically get your money back.

• Report the unauthorized activity to your bank or credit union immediately.

You paid someone with Zelle and got scammed

A payment you authorized is usually treated as a scam and may not be refunded, though qualifying Zelle transactions may be eligible for reimbursement.

• Contact your bank or credit union's customer support right away; you can also report imposter scams to the Federal Trade Commission.

Someone calls or emails claiming to be your bank about a Zelle payment

Scammers spoof bank calls and send look-alike emails.

• Don't give information or click links; hang up and call your bank at the number on the back of your debit card or on its official website.