Is Zocdoc down or not working today?

You can't log in to Zocdoc

Zocdoc sends a 6-digit code to the mobile number on your account, or to your email.

• Select Log in and enter your email address (or use Google or Apple).
• Enter the 6-digit code, or select Verify with email to get it by email.

Your Zocdoc login code never arrived

It can take a few minutes, and must match the phone or email on your account.

• Check your spam folder for emailed codes.
• Go back to the login screen and click Resend code.

Your Zocdoc account is locked

Accounts can be locked for frequent cancellations, no-shows, rescheduling or a Community Standards violation; unlocking needs a review by Zocdoc.

• Contact Zocdoc support to have the lock reviewed.

You need to cancel or reschedule your Zocdoc appointment

You can do it from the booking email, zocdoc.com or the app, but not during the appointment time.

• In the booking email, click Cancel or Reschedule Appointment, then Modify Visit.
• In the app, tap the appointment on the Home tab, then Cancel or Reschedule.

You might miss a Zocdoc appointment

A missed appointment counts as a no-show; Zocdoc asks patients not to cancel within 24 hours of the appointment.

• Reschedule rather than cancel if you can.
• If you must cancel, don't do it within 24 hours of the appointment time.

You were charged a copay, cancellation or no-show fee after a Zocdoc booking

These charges are handled directly by the doctor's office, not Zocdoc.

• Call the doctor's office; the number is in your booking email or under Prepare for appointment.
• If something seems wrong (office closed, doctor didn't show), report the issue through Zocdoc.

You want to reset your Zocdoc password

Zocdoc uses passwordless login: you get a login code by text or email instead.

• Choose to get a login code by mobile phone or by email.