Lost or stolen bank card: what to do first (Australia)

First: tell your bank or card provider

Get in touch with your bank or card provider immediately and ask them to stop any transactions.

If you think your personal or financial information has been stolen or compromised, tell the bank this as well.

• Reach your bank or card provider at once.

If the bank's app or website will not load

If you cannot reach the bank's website or app, use the service status page on this site to see whether others are reporting the same problem. The page shows what happened when our system tested the bank's official website and links to the bank's official status page when it exists. Our reports are unofficial: they come from visitors like you, not from the bank itself.

If the bank seems offline, visit its official status page and official help pages. You can also call the phone number shown on the back of your card.

Who can confirm a problem, and how to reach the bank

Your bank's official status page, if it publishes one, is the true source about service problems. The reports on this site are unofficial because they come from visitor reports, not from the bank.

To reach your bank, use the official help and contact pages that are linked from the service page on this site. You can also call the customer service number on the back of your card or on your latest bank statement.

Report the fraud

Report any suspicious contact or activity using the official fraud report form. Your report helps stop scammers and warn others about the tricks they use.

• Use the official fraud report form to report suspicious activity.