Is Adobe Creative Cloud down or not working today?
No recent reports (updated ).
Adobe Creative Cloud current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Adobe Creative Cloud is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Adobe Creative Cloud website.
Official status not recently checked. Open the official status page
Adobe account sign-in, Creative Cloud apps and Adobe subscriptions — worldwide
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Adobe Creative Cloud isn't working for you.
About Adobe Creative Cloud
Adobe makes software for creating and managing digital content, including Creative Cloud apps and Acrobat for PDF documents.
Source: adobe.com (official website)
Official help by problem
Check a wider outage
Check status or progress · Official toolAdobe Status: issues and maintenance by cloud
Adobe Status lists current issues and maintenance for Creative Cloud, Document Cloud, Experience Cloud and Adobe services, with the regions affected.
Source: status.adobe.com
Only your account or device?
Sign-in or account access · Step by stepCan't sign in to your Adobe account
Wrong or forgotten password
- Reset it from the Adobe account sign-in page; the password is case-sensitive.
'We don't have an account with this email address'
- Go to account.adobe.com, select Get help signing in > Find your account, and enter the email or phone you may have used.
Forgot the password with two-step verification on
- You need access to at least two of: the account email, the linked mobile number, the Adobe Account Access app.
If that does not work: Without them, Adobe recommends creating a new account; to cancel a subscription on the old one, contact support with your card details.
Source: helpx.adobe.com
Not working or down · Step by stepCreative Cloud apps keep asking you to sign in
Antivirus may have deleted Adobe license files (Windows)
The issue may occur if your antivirus software has removed some Adobe license files that are necessary for signing in.
- In Credential Manager > Windows Credentials, look in Generic Credentials for the Adobe App Info and Adobe User Info entries.
- If the entries are missing, Adobe says to make sure the antivirus software is temporarily disabled.
Conditions: Adobe also asks that the antivirus doesn't delete, stop or interrupt Windows Credential Manager.
Disable the antivirus only temporarily, as Adobe says.
The Creative Cloud desktop app is corrupted
- Uninstall it with the Creative Cloud uninstaller, then install the latest version.
Windows: the WMI service isn't running
If this service isn't running, your sign-in credentials will become invalid after a period of time.
- Make sure the Windows Management Instrumentation (winmgmt) service is running.
Source: helpx.adobe.com
Not working or down · Step by step'Unknown Server Error' when signing in to Creative Cloud
After updating the Creative Cloud desktop app
- Download and install the latest Creative Cloud desktop app, then sign in again.
Cached sign-in information causes it
- Close all Creative Cloud apps.
- Go to the Adobe OOBE folder (Windows: C:\Users\[username]\AppData\Roaming\Adobe\OOBE; macOS: /Users/[username]/Library/Application Support/Adobe/OOBE/) and follow Adobe's steps for it in the source article.
- Launch the Creative Cloud desktop app and sign in again.
Conditions: If you can't see the OOBE folder, show hidden files and folders first.
Source: helpx.adobe.com
Payment, bill or refund · Step by stepAdobe payment failed: retry or update it
- Sign in to your Adobe account; in Plans and payment, select Change payment.
- Choose Add new, Edit, or Retry (if available), enter the card details and Save.
- Corporate card: use the cardholder's name and billing address.
- Warning: if no payment method works, Adobe suspends the subscription and keeps trying to charge.
ServiceDownToday: Still stuck or the delay has passed? Call Adobe: Creative Cloud and Acrobat: 800-585-0774 · all contact options
Source: helpx.adobe.com
ServiceDownToday checks
General steps from us, not an official Adobe Creative Cloud procedure and not counted as help from Adobe Creative Cloud.
Site won't load?
- Try another network: switch between Wi-Fi and mobile data.
- Try another browser, or a private window.
- Close the page completely and open it again.
Few reports don't rule out a problem with Adobe Creative Cloud. Check the official status, report what you see, then try the official help above. Other services of the same kind, to compare:
See which services are down today →What people search for about Adobe Creative Cloud
- adobe creative cloud login
- adobe creative cloud apps
- adobe creative cloud app download
- adobe creative cloud app for mac
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
- Adobe Creative Cloud's own status page →
Contact Adobe Creative Cloud by reason
Technical information
Official website infrastructure: Adobe, Akamai (from the public DNS records of www.adobe.com).
User comments