Is CenturyLink down or not working today?

Your internet or phone service is down

• Sign in to My CenturyLink (web or app): you'll see an alert if an outage affects you, and can sign up for outage notifications.
• In an area outage you don't need to request a repair; reboot your modem once it's over.
• Not an outage? Run the automated Troubleshooter, which tests your line and equipment.

You forgot your username

• Request it: CenturyLink sends it to the email address linked to your account.

You forgot your password

The same username and password work on the website and in the app.

• Reset it with your username and email address, then follow the instructions in the email.

There's no dial tone on any of your landline phones

• First check for an outage by signing in to My CenturyLink on the web or in the app.
• No area outage? Run the Troubleshooter tool (see the next guide): it checks your line and books a technician if a repair is needed.

Your landline has no dial tone, noise or dropped calls

Two account causes to rule out first: service suspended for non-payment, or a vacation hold not reactivated.

• Use CenturyLink's Troubleshooter tool: it checks your line and, if a repair is needed, helps you schedule a technician.
• Check your phones and cords: cords plugged in firmly at both ends, every phone fully hung up, no damaged cord.

Your connection is slow

The more devices use your bandwidth at the same time (phones, streaming devices, consoles, smart devices), the slower each one gets; peak hours at home slow things down too.

• Go through CenturyLink's slow-internet checklist, then run a speed test and compare it with your plan speed in My CenturyLink.
• Reboot your modem after an outage.
• Just one site or platform is slow? Its own servers may be overloaded: that isn't your line.