Is DIRECTV STREAM down or not working today?

The DIRECTV App keeps buffering, freezes or crashes

DIRECTV lists a few checks for buffering and repeated app closing or crashing.

• Check your Wi-Fi connection is stable.
• Install any app update from your App Store and any software update on your device, then restart the device.
• Close and restart the DIRECTV App, then restart your device.
• If it continues, uninstall the app and reinstall it from your App Store.

DIRECTV shows an error from 10001-001 to 10001-009 or 10006-004

Your video can't play because your device is offline.

• Check your internet connection and try again: see if another device can get online, and if not contact your internet provider.

DIRECTV shows an error from 10002-003 to 10002-005

DIRECTV says you're having network issues.

• Contact your internet or mobile service provider.

DIRECTV shows error 10007-001 or the stream keeps degrading

Your network conditions may be degrading the video stream.

• Check your network's settings, signal and equipment location; restart your home network by switching off connected devices, then the gateway, and reconnecting.

DIRECTV says there was a problem playing this content (10006-001 to 10006-008)

The problem is with playing that content.

• Try again or pick something else to watch.

Your DIRECTV Gemini has no picture, a pixelated picture or a signal problem

DIRECTV suggests restarting and checking Wi-Fi first; a solid green light means connected, red and blinking means not.

• Restart the device with the red button on the side, or unplug it for 30 seconds.
• Run Network Diagnostics: Home button, then Settings > Help > Troubleshooting > Run Network Diagnostics.
• Check the HDMI cable and TV input, or try another HDMI port.

Your DIRECTV Gemini has no sound or sound out of sync

Check volume, mute and cables, and the audio settings on the device.

• Check the volume and mute on your TV and any A/V receiver, and that the HDMI or optical cable is snug.
• Connect the device to a different input to see if you hear sound.

You can't sign in to the DIRECTV App or see error code 201

Reset your password from the Sign in to DIRECTV page; a temporary password is emailed to you.

• On the sign-in page select Forgot Password, enter your User ID and last name and select Continue.
• Paste the emailed temporary password, then enter and confirm a new one.

You don't remember your DIRECTV user ID

Your User ID is sent to the email address on file.

• On the sign-in page select Forgot email or user ID?, enter your email or account number and select Continue.

DIRECTV STREAM charged your card without you paying

For customers streaming over the internet, autopay is enabled automatically: the card on file is charged each month.

• Check or change your payment method in Billing & Payments, under Payment Method, with Add or Change.

You need to pay DIRECTV by phone

DIRECTV's automated system takes payments; paying with an agent may cost a one-time $5 fee.

• Call 800.531.5000 and say "make a payment".

DIRECTV STREAM troubleshooting didn't fix your connection problem

DIRECTV offers chat and phone support, Monday to Sunday, 8:00 AM to 9:00 PM CT.

• Select Chat Now on DIRECTV's contact page, or call 800.531.5000.