Is Netflix down or not working today?

Only one show or movie won't play

The problem may be with that title; Netflix's content teams work on fixing it.

• In a web browser, go to Viewing Activity in your account, find the title and click Report a Problem.
• Meanwhile you can still watch other titles.

Nothing plays on your device

Netflix says this error can come from a network issue stopping your device from reaching Netflix.

• Turn the device off (unplug it if it has a power cable), leave it off for 15 seconds, then turn it back on and try Netflix again.
• Sign out of Netflix on the device (Get Help > Sign out), sign back in and try again.
• On an error screen with no Sign out: press Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up on the remote, then choose Sign out, Reset or Deactivate.

'Reset' or 'Deactivate' signs the device out of Netflix; you'll need your password to sign back in.

Device connected to a TV (streaming stick, console, box)

• Use an HDMI cable, try reversing its ends or another HDMI port, and connect directly to the TV, bypassing receivers or sound systems.

If that does not work: If it works on another TV, the original TV's HDMI port may be at fault: contact the TV maker.

You see an error code

• Search the Netflix Help Center for the exact message or code (for example 'ui-1234').

'Incorrect password', or you forgot it

• Reset your password.

Signing in with a phone number doesn't work

• Sign in with your email, go to your profile settings, select Mobile phone and verify the number.

Conditions: A phone number must be verified in your profile before it can be used to sign in.

You can't sign in on any device

• Your account details may need updating: see Netflix's articles on a forgotten email or phone number, a forgotten password, or an email changed without permission.

You can sign in on one device but not another (TV, stick, console)

• Check the email shown is right, or re-enter the password (it's case-sensitive; use Show Password).
• Turn the device off for 15 seconds, then restart your home network: unplug modem and router, plug them back in after 30 seconds, wait 1 minute, then turn the device on.
• Remove any VPN or proxy settings.

If that does not work: Contact your internet service provider, and test your connection to Netflix at fast.com.

You changed your password with a password manager

• Also update it in the Netflix app at netflix.com/loginhelp: it isn't updated automatically.

'Your account is on hold because of a problem with your last payment' or code E101

Not enough money, an expired card, a charge your bank didn't approve, or details (US: zip code) that don't match your bank's records.

• Go to the Manage payment method page, tap Update or Change payment method.

You updated your payment method but still see the error

• Click Back or Refresh on your device.

If that does not work: Ask your bank whether it sees Netflix's attempt and why it declined it (funds, card replaced, recurring or international charges, security block), then retry on Netflix.com or use another way to pay.

You can't update or add a payment method

• Contact your financial institution, or pay for Netflix another way.

Conditions: Netflix automatically retries failed payments during the billing cycle.