Is Philo down or not working today?
No recent reports (updated ).
Philo current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Philo is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Philo website.
Philo (live TV streaming service): app crashing or not loading, buffering and freezing, internet connection errors, Player error: Device failure, the "only available in the US" error and signing in with a code.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Philo isn't working for you.
About Philo
Philo is a U.S. subscription streaming service with live TV channels, on-demand titles and recordings of shows and movies.
Source: help.philo.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Not working or down · Official step-by-step guidePhilo app crashing or not loading
The Philo app keeps crashing or won't load
Philo says this is usually fixed by updating the app and the device, restarting, then reinstalling.
- Search for Philo in your device's app store and install any update.
Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.
- Restart your device; if it still crashes, uninstall and reinstall the Philo app (not possible for Roku-billed customers).
Source: help.philo.com
Not working or down · Official step-by-step guidePhilo video buffering or freezing
Philo video keeps buffering or freezing
Usually a connection or network problem; if it happens on another device on the same network, it's most likely the network.
- Disconnect any VPNs or ad blockers.
- Restart your modem and router: unplug them for 30 seconds, plug back in, then relaunch Philo.
Only one Philo channel buffers
Philo suggests testing two channels for a full minute each to tell a channel problem from a network one.
- Play one channel for a full minute, then another channel for a full minute.
- If only one channel buffers, contact Philo support.
Source: help.philo.com
Not working or down · Official step-by-step guidePhilo internet connection error
Philo says there's an issue with your internet connection
Check the device is online and fast enough for Philo.
- Check your device is connected to the internet.
- Check your internet speed against Philo's internet speed recommendations.
Source: help.philo.com
Not working or down · Official step-by-step guidePhilo "Player error: Device failure occurred."
Philo shows "Player error: Device failure occurred."
It's an error with Philo's video player.
- Fully exit and re-open Philo.
Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.
- Clear your cache, then uninstall and reinstall the Philo app if needed.
Source: help.philo.com
Sign-in or account access · Official step-by-step guideCan't sign in to Philo
You don't know how to sign in to Philo
Philo signs you in with a link or code sent to the phone or email on your account.
- Tap Sign in and enter the mobile number or email on your account.
- Click the link (or enter the code) sent to your phone or email, then Confirm sign-in.
Source: help.philo.com
Sign-in or account access · Official step-by-step guide"Philo is only available in the US" error
Philo says it's only available in the US
Philo only works from inside the US or its territories; inside the US, a VPN is the usual cause.
- Disconnect from any VPN and try again.
- Reboot your device and try again.
ServiceDownToday: Still stuck or the delay has passed? Philo support (phone): 855-277-4456 · all contact options
Source: help.philo.com
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Philo by reason
Technical information
The app: Philo: Shows, Movies & Live TV
- iPhone and iPad: version 8.23.0, released 2026-11-06, needs iOS 18.0 or later. App Store
Read from the stores on 2026-11-13.
User comments