Is Tidal down or not working today?

Music won't play or keeps stopping

• Update the TIDAL app to the latest version, then force close and restart it.
• Check that your internet connection is stable, or connect to a different network (WiFi to mobile data or the reverse).

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Log out of your account and log back in.

You want to know if it's TIDAL or your device or network

• Play the same content on another device or on listen.tidal.com.
• Stream from another platform (like YouTube or Netflix) to see whether the issue is specific to TIDAL.

No sound on a computer

• Check that the correct sound output is selected; if possible, switch to another one.
• Verify that your sound drivers are up to date.

Still not playing

• Try downloading the content and switching to Offline Mode to see if playback works.
• Clear the app cache and reset app data, or reinstall the app.

You forgot your password

• Use TIDAL's password reset: enter your TIDAL log in name and follow the email you receive.
• No email? Check your spam and trash folders.

Your account is registered with an Apple ID private relay email

You must use that log in name to change your password; the link is redirected to the email authorized in your Apple ID account.

• Use the private relay address as your log in name when resetting.

The new password is refused

• Pick a password different from your last 3.

Conditions: It must differ from your last 3 passwords, include a special character, an uppercase and a lowercase letter, and can't be the same as your log in name.

The app glitches

TIDAL says most app or web player issues are resolved by a few simple steps.

• Log out and log in: this refreshes your session.
• Force close and restart TIDAL, and make sure the app is up to date.
• Uninstall and reinstall, or clear your cache.

The TIDAL Web Player doesn't work in your browser

• Make sure your browser is up to date.
• Disable VPNs, extensions or ad blockers and refresh the page.
• Check that your firewall or antivirus isn't blocking TIDAL, and enable DRM in your browser.

Reinstalling a browser may remove saved passwords, bookmarks and settings: back up your data first.

You use the Brave browser

• Click the Brave icon in the top right corner and turn off Shields for TIDAL.

Playback stops when another device starts

Online activity is limited to a single stream per user: errors appear when more than one device tries to stream at the same time.

• Keep to one device streaming at a time.

You forgot the email address linked to your profile

• Submit a ticket to TIDAL Support with any alternative email addresses you may have used and your payment details (cardholder name, or PayPal account).

You were charged through Apple or Google Play

TIDAL has no access to those account details and can't assist.

• Contact Apple or Google Play directly.

You signed up with Apple's Hide My Email

• On your Apple device: Settings > Apple ID > Password & Security > Apps Using Your Apple ID > TIDAL. The xxxxx@privaterelay.appleid.com address shown is your TIDAL log in name.

Two charges in the same calendar month

TIDAL bills on a 30-day cycle, so two charges can fall in one month (for example January 1 and January 31): this is not a duplicate.

• Compare the two charge dates with the 30-day cycle.

A second charge you can't explain

There may be a second account registered under another email address, or your address with a typo.

• Look for a second TIDAL account, including a subscription taken through Apple or Google Play, which is billed separately.

A charge arrives a few days late, then another soon after

When a payment is declined, TIDAL may retry several times; the late payment can be followed closely by the next scheduled charge.

• Count the retried payment and the next scheduled charge as two separate bills.

Someone accessed your TIDAL account

• Change the password of accounts associated with TIDAL, such as your email or Facebook.
• Update any account that used the same password.

Conditions: If you pay through a partner such as Apple Wallet, you may need to reach out to them.