Is USAA down or not working today?

You forgot your Online ID

• On the logon page, select 'I need help logging on', then 'Recover My Online ID'.

You forgot your password

• On the logon page, select 'I need help logging on', then 'Reset My Password'.

Conditions: You need a phone number or email that is on your profile and enabled as a recovery option.

You mix up your PINs

The USAA logon PIN is a custom PIN used to log on and to verify your identity by phone; it might not be the PIN of your credit or debit card.

• Use the custom PIN you created for USAA digital access.

You see unauthorized card transactions

• Log on to usaa.com or the USAA Mobile App and select 'Dispute Transaction' from your account activity (ATM/debit and credit cards).

You gave out your password or logon credentials

Your profile's security could be at risk.

• Call USAA immediately.

You got an unusual call, text or email claiming to be USAA

USAA says it won't ask for your password or give you a temporary one, nor tell you to transfer, send or withdraw money.

• Send an email to abuse@usaa.com with the phone number and details of the call or message.

A transaction was stopped or delayed

If USAA thinks a transaction could be fraud, it might stop, delay or cancel it, and it alerts you by email or text.

• Check your email and texts for USAA's alert.

You misplaced your card away from home

• Place a temporary block to avoid fraudulent use before deciding whether to report it lost.
• If you can't find the card, report it lost.

You need a replacement card

• On usaa.com: open your checking or savings account and select 'Replace card' under Card Services.
• In the USAA Mobile App: open the account, select 'Manage Card', then 'Replace a card'.

Conditions: For security reasons, you must set up a new PIN for the replaced card.

USAA says you are not eligible to order a card

Possible reasons: the card was recently replaced or reported lost, the account address recently changed, or the account is restricted for suspicious activity.

• Talk with a member service representative at 800-531-USAA (8722).

You want to cancel a Zelle payment

You can only cancel if the person you sent money to hasn't yet enrolled with Zelle; otherwise the money goes directly to their bank account and cannot be canceled.

• Go to your activity page, choose the payment and select 'Cancel This Payment'.

Your recipient hasn't received the money

If they aren't enrolled yet, they receive a notification with instructions to enroll and receive the money.

• Make sure you used the recipient's US mobile number or email address that is enrolled with Zelle.