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Your access to Wells Fargo Online was suspended

Wells Fargo may suspend online access for your security.

• Create a new password to regain access; Wells Fargo also recommends changing your username after signing on.

If that does not work: If you don't have the information required to create a new password online, contact Online Customer Service at 1-800-956-4442.

You have a temporary password

• Sign on with your username and temporary password: you will be prompted to create a new password.

If that does not work: Temporary password forgotten or expired: you'll need to create a new password.

You misplaced your card and need time to find it

• Sign on to Wells Fargo Online or the Wells Fargo Mobile app and use Turn Card On or Off to turn the card off temporarily.
• When you find it, turn it back on the same way.

Conditions: Previously authorized recurring payments, credits, refunds and reversals may still be approved while the card is off; transactions already pending are not affected.

Your debit or ATM card is lost or stolen

The replacement arrives in 5 to 7 calendar days, with the same PIN but a new number, expiration date and security code: update your recurring payments once you receive it.

• Sign on to Wells Fargo Online or the Wells Fargo Mobile app to request a replacement card.
• Or call 1-800-TO-WELLS (1-800-869-3557) for personal cards, 1-800-CALL-WELLS (1-800-225-5935) for business cards.

You lose your card while traveling outside the United States

• Call collect and follow the voice instructions: 925-825-7600 for a personal card, 916-480-3190 for a business card.
• Or request a replacement in the Wells Fargo Mobile app: it can be mailed to your travel destination.

Your card is damaged

The replacement keeps the same account number, with a new expiration date and security code.

• Request a replacement online or in the app, then confirm the new card details with companies that charge your card automatically.

You suspect fraud or unauthorized transactions on a card

• Call the number on the back of your credit or debit card immediately to file a claim.

Checking or savings account, debit or ATM card fraud

• Personal accounts: call 1-800-869-3557. Business Banking accounts: call 1-800-225-5935.

You clicked a suspicious link, sent a payment or shared a one-time access code

Wells Fargo gives the same number for suspected fraud that includes changes to your Wells Fargo Online profile.

• Call 1-866-867-5568.

You received a suspicious email or text but did not respond

• Forward it to reportphish@wellsfargo.com.

You are outside the US

• Call toll-free from most countries; Wells Fargo accepts all relay calls, including 711.

Your recipient did not receive your payment

In some cases, payments may be delayed or blocked for your protection.

• Make sure they enrolled an email address, US mobile number or Zelle tag with Zelle, and that the one you used is on their Zelle profile.
• Check the payment status in your Zelle Activity.

If that does not work: Call Wells Fargo Online Customer Service at 1-800-956-4442, 24 hours a day, 7 days a week.

You want to cancel a Zelle payment

If your recipient has already enrolled with Zelle, the payment goes directly to their bank account and cannot be canceled.

• If the payment is still pending because the recipient has not enrolled yet: go to your Zelle Activity, choose the payment, then select Cancel payment.

Conditions: Scheduled payments can be canceled until 11:30pm PT the day before they are scheduled to send.

You think you were the victim of a scam

• Contact Wells Fargo Online Banking Customer Service at 1-800-956-4442, 24 hours a day, 7 days a week.

Conditions: Wells Fargo says qualifying imposter scams may be eligible for reimbursement; Zelle payments have no purchase protection.