Is Vidéotron down or not working today?
No recent reports (updated ).
Vidéotron current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Vidéotron is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Vidéotron website.
Official status not recently checked. Open the official status page
Videotron (Quebec, Canada): Helix and illico TV and Internet, home phone, mobile, and My Account / Customer Centre
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Vidéotron isn't working for you.
About Vidéotron
Videotron is a Quebec telecom provider offering Helix Internet and TV, home phone and mobile service.
Source: videotron.com (official website)
Official help by problem
Check a wider outage
Not working or down · Official toolVideotron outages and service status
Videotron's official outages page says whether a major incident is disrupting its network, with troubleshooting steps for Internet, TV, home phone and mobile.
Source: videotron.com
Only your account or device?
Not working or down · Official step-by-step guideVideotron Internet not working
Your Internet connection is down or unstable
- Check what the Helix Fi gateway light means and test your connection in the Helix Fi app.
- Restart the Helix Fi gateway (or your modem and router) and check the Ethernet cable and power cord.
- Still failing? Contact Technical Support by online chat or phone.
Source: videotron.com
Not working or down · Official step-by-step guideVideotron mobile app not working
A Videotron app misbehaves on your phone
- Update the app: on Android, Play Store > profile > Manage apps and device > Updates; on iPhone, App Store > profile > pending updates.
Source: videotron.com
Sign-in or account access · Official step-by-step guideCan't log in to your Videotron account
You don't know which Videotron account to log in to
Videotron now logs you in with your email; during the transition, Helix services are in My Account while some residential and mobile services are still in the Customer Centre.
- Just log in with your email: the login screen is the same and Videotron sends you to the right platform automatically.
Source: videotron.com
Payment, bill or refund · Official step-by-step guideVideotron invoice: payment not showing or paid by mistake
You paid but My Account still shows a balance
In My Account, the balance shown is the amount of the last invoice: it does not change right after a payment.
- Go to the Billing & Payment section and select the Payment button to check the payment was made. In the Customer Centre, allow 24 hours for the balance to update.
You paid the wrong account
Videotron needs 6 to 8 weeks to process the request; your balances stay unchanged meanwhile.
- Contact Customer Service by chat or phone.
You paid the wrong amount
- Contact your financial institution.
Source: videotron.com
Few reports don't rule out a problem with Vidéotron. Check the official status, report what you see, then try the official help above. Other services of the same kind, to compare:
See which services are down today →What people search for about Vidéotron
- vidéotron login
- videotron login email
- videotron login mobile
- videotron login webmail
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
- Vidéotron's own status page →
Contact Vidéotron by reason
- Account and sign-inVideotron customer service (account, invoices): 1-877-512-0911Open Monday to Friday 8 a.m.–7 p.m., Saturday and Sunday 9 a.m.–6 p.m
- Outage or service problemVideotron technical support and outage reports: 1-877-380-2611Open 24/7
Technical information
Official website infrastructure: Akamai (from the public DNS records of www.videotron.com).
User comments