Is Barnes & Noble down or not working today?
No recent reports (updated ).
Barnes & Noble current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Barnes & Noble is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Barnes & Noble website.
bn.com orders, accounts, the NOOK app and NOOK devices — US
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Barnes & Noble isn't working for you.
About Barnes & Noble
Barnes & Noble is a US bookseller selling books, NOOK ebooks, music, movies and toys online and in stores.
Source: barnesandnoble.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-10).
Only your account or device?
Check status or progress · Step by stepTrack your bn.com order
- Use the 'You can track your order here' link in the Shipping Confirmation email (one email per package).
- Or sign in to your bn.com account, find the order and click View Order Details.
- Click View Tracking Info; each shipment of a split order has its own button.
- If an item's availability changes during processing, you get an email about the delay.
Source: help.barnesandnoble.com
Not working or down · Step by stepNOOK app crashing, blank library or missing eBooks
The app crashes, closes, or your Library is blank
- Turn the device off and on (on iOS, first turn on 'Log out on launch' under Settings > NOOK), then open the app.
- Still wrong: sign out of the NOOK app and sign back in.
After signing out, downloaded items must be downloaded again and sideloaded items added again.
Your Library looks right on another device
- Update the device software and the NOOK app on the problem device, restart it and reopen the app.
eBooks open blank on iOS 12 or later
- Turn the iPhone or iPad completely off, then on again.
Source: help.barnesandnoble.com
Not working or down · Step by stepNOOK device frozen or won't turn on
- Make sure the microSD card slot is empty.
- Hold the power button for 20 seconds, release, then press it for 2 seconds to turn the NOOK on.
- If not, charge it for several hours from a wall outlet with the USB cable and adapter.
- Once charged, if it won't start, hold the power and NOOK buttons together for 20 seconds.
- Still dead: try another outlet and USB cable.
Source: help.barnesandnoble.com
Sign-in or account access · Step by stepSign in to bn.com or reset your NOOK password
Signing in to bn.com
- Click Sign In, enter your email: bn.com emails you a one-time code to enter (a new code each time).
The code email doesn't arrive
- Wait a few minutes and add noreply@barnesandnoble.com to your contacts so spam filters don't catch it.
You no longer have the account's email address
- Create a new bn.com account with an email you can access; contact Customer Service for data saved on the old account.
You need to reset your NOOK password
A password changed on bn.com updates automatically on your NOOK.
- Sign in to bn.com, open NOOK Account Settings, click Edit on Password, then Send OTP and enter the code with your new password.
Source: help.barnesandnoble.com
Payment, bill or refund · Step by stepReturn an item for a refund
Bought on bn.com, return in a store
- Bring the item with the packing slip or order/billing email and your original form of payment to any Barnes & Noble store.
Conditions: Paid with ShopPay or PayPal: the store gives store credit.
Bought on bn.com, return by post
- Ship it to the Returns Department with the packing slip or the printed Shipping Confirmation email; you pay the return shipping.
Items must be in original condition; sealed products unopened; shipping fees are not refunded.
Holiday purchases (Nov 1 – Dec 31, 2026)
- They can be returned or exchanged until January 31, 2027.
Source: help.barnesandnoble.com
Lost, stolen or fraud · Step by stepNOOK lost or stolen
- Contact Customer Service to unregister the device from your bn.com account.
- Find its serial number on the Manage Devices page of your bn.com account.
Source: help.barnesandnoble.com
Few reports don't rule out a problem with Barnes & Noble. Report what you see, then try the official help above. Other services of the same kind, to compare:
See which services are down today →Good to know when Barnes & Noble has a problem
- Phone support covers placing orders, payment updates and privacy requests; other questions go through chat or email. help.barnesandnoble.com
- Buy Online, Pick Up in Store orders can't be cancelled, but are cancelled without charge if not collected within 5 days. help.barnesandnoble.com
What people search for about Barnes & Noble
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Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Barnes & Noble by reason
- GeneralContact Barnes & Noble (B&N Chat 24 hours, email, phone)Open 24 hours (chat)
Technical information
Official website infrastructure: Shopify, Akamai (from the public DNS records of barnesandnoble.com).
User comments