Is Bitget down or not working today?

You forgot your password

• On the login page, enter your registered email or mobile number, tap Next, then 'Forgot password?'.
• Enter the Email/SMS verification code, then create the new password.

After the reset, withdrawals and P2P trading (selling OTC) are disabled for 24 hours.

The verification code doesn't arrive

• Check your spam/junk folder or tap Resend after 60 seconds.

The withdrawal is sent but not in the recipient wallet

Blockchain withdrawals need a certain number of confirmations before they show in the recipient wallet.

• Use the transaction hash (TxID) from your withdrawal history to track the confirmation status on a blockchain explorer.

The network is congested

High network traffic can slow transactions; Bitget says delays due to network traffic are beyond its control.

• Check the current status of the blockchain network.

Bitget or the blockchain is under maintenance

Temporary maintenance or system upgrades may delay processing.

• Check for announcements about ongoing maintenance, then wait until it is complete.

The blockchain shows the transaction confirmed, but the funds are missing

• Contact the recipient wallet provider's support team with the TxID.

Status 'Pending' or 'Processing'

Pending: the withdrawal is under initial processing. Processing: verification or blockchain confirmation is underway.

• If delays persist, use the TxID to check the status on the blockchain, or submit a ticket.

Status 'Failed'

The request did not process due to issues like an incorrect wallet address or insufficient funds.

• Double-check your withdrawal details and try again.

The deposit is still waiting

Each cryptocurrency requires a specific number of network confirmations before being credited.

• Use the transaction ID (TxID) to track the status on the blockchain explorer and wait for the required confirmations.

You forgot the Tag/Memo or sent less than the minimum

Coins such as XRP, XLM and BNB require a Tag or Memo; deposits below the minimum amount are not credited.

• If the deposit stays uncredited, contact Bitget support with the details (Tag/Memo, deposit address).

Conditions: Most inquiries are answered within 24–48 hours.

You deposited an unlisted coin or used an unsupported network

• Use Bitget's Self-Service Refund feature to recover the funds.

Funds sent to an incorrect address that does not belong to Bitget cannot be retrieved.

You can't complete two-factor authentication

• Tap the Customer Support icon, find Self-service and locate the Account section.
• Enter your registered email or mobile number and select the method(s) you lost access to.
• Upload your identification documents and a selfie holding the ID.

Conditions: If you recover two or more methods, a live or live video verification may be required.

Withdrawals and other functions are disabled for 24 hours once recovery is completed.

Unknown logins, trades or withdrawals

• Change your password immediately.
• In Device Management, remove any device you don't recognize by clicking Delete.
• Delete any unauthorized or suspicious API keys (Profile > API Keys).

If that does not work: If you cannot secure your account, submit a ticket immediately to freeze it.

Someone claiming to be Bitget asks for your password or codes

Legitimate Bitget staff will never ask for your passwords, 2FA codes or private keys.

• Verify the email, website or social account with the Bitget Official Verification Channel.

You think you fell for a scam

• Change your password and enable two-factor authentication.
• Use the Live Chat in the Help Center to report it, with transaction IDs and screenshots.

Bitget cannot directly recover funds transferred during scams.

You want to log in on the website without typing your password or code

• On the Bitget login page, click the QR code.
• In the Bitget app, tap your profile icon (top left), then the QR code icon (top right), scan the code and tap Authorise Login.
• If the QR code has expired, refresh the page.