Is Bybit down or not working today?

You forgot your password

• On the login page, tap 'Forgot Password', enter the email or phone number used to register, then the email/SMS verification code.

After changing your login password, some features are prohibited for 24 hours.

You registered with your Google account

• Log in directly with the Google icon on the login page, then Profile Icon → Security → Change Password.

You permanently lost your email, phone number or Google Authentication

• Click 'Having problems with verification?' to reset your security option.

You recently changed a security setting

For account and asset security, some actions lead to withdrawal restrictions for 24 hours, starting with changing or resetting your account password.

• Wait for the 24-hour restriction to end before submitting the withdrawal again.

You deposited coins shortly before withdrawing

New coin deposits enter a short withdrawal freeze until the required number of block confirmations is reached.

• Go to Funding History → Deposit to see the locked assets and the confirmations still required.

The assets were bought through Buy Crypto

If risk or abnormalities are detected in your account, assets purchased via Buy Crypto are temporarily locked for withdrawal.

• Go to Funding Account → History → Buy Crypto to see when the asset can be unlocked.

The request can't be submitted

The address may not match the selected chain type, or the receiving address needs a Tag/Memo.

• Make sure the chain selected and the wallet address are correct; if unsure, check both with your recipient.
• If the network supports a tag or memo (for example XRP, EOS), confirm whether the receiving address requires one and enter it.

Your withdrawal hasn't gone through yet

An instant withdrawal may take up to 15 minutes to process, and longer during high network congestion.

• Allow that delay before treating the withdrawal as stuck.

Your account is restricted from withdrawing

Changing or resetting your password, mobile number, email address, Google Authenticator or Fund Password leads to a 24-hour withdrawal restriction.

• Wait 24 hours after the change.

You hit a withdrawal limit

The daily limit resets every day at 12AM (midnight) UTC. The monthly limit resets on the first day of each month and only applies to accounts without Identity Verification.

• For a special request, reach out to Bybit's live chat support.

The transaction is not confirmed on the blockchain yet

Bybit requires a number of blockchain confirmations, which varies by coin, before crediting the amount.

• Check the required confirmations in the Deposit Arrival section of the Deposit page.

You deposited a coin that needs a tag or memo (XRP, EOS and others)

Bybit says the main reason deposits don't arrive on time is a wrong or missing deposit tag/memo.

• Use Bybit's self-service appeal for a deposit with a missing tag or memo (see the next aid).

You used a coin or blockchain Bybit doesn't list

• Check the supported blockchain of each coin by clicking the Deposit button on your Funding page.

Bybit warns that depositing a coin type or via a blockchain not listed may result in the permanent loss of your coin.

You made a deposit with a missing tag or memo and didn't receive it

• On the Bybit homepage or app: More → Help Center, then in Self-Service select 'Crypto Deposit not arrived' under Deposit/Withdrawal.

Conditions: A handling fee of five times the standard withdrawal fee for the coin is deducted; transactions older than 180 days are not processed; nothing is processed if the estimated refund is below the minimum withdrawal limit.

The SMS code doesn't arrive

• Clear your SMS inbox: a full inbox blocks new messages.
• Restart your phone and check your network signal.
• Check whether a security app is blocking these messages.
• Contact your telco to check your mobile plan isn't stopped, suspended or blocked.

The code is sent by WhatsApp

If the WhatsApp code can't be delivered, the system automatically falls back to SMS.

• Make sure your internet connection is stable and the phone number of your Bybit account is registered on WhatsApp.
• Enable WhatsApp notifications and check they aren't muted.

A Bybit email or SMS lacks your anti-phishing code, or shows a wrong one

Once enabled, your Anti-Phishing Code appears in all official Bybit emails and texts; if it is missing or incorrect, the message may be fraudulent.

• Do not click any link or do what the message says.
• Report it to Bybit.

You want to protect your funds if someone gets your login

• Set a Fund Password, different from your login password: it is required for withdrawal requests.