Is MEXC down or not working today?

You forgot your password

• On the login page (web or app), enter your account and select 'Forgot Password', then enter your linked email or phone number and follow the steps.

Conditions: Withdrawals and fiat trading are disabled for 24 hours after a password reset.

Your account is locked after wrong password attempts

5 wrong passwords in a row lock login for 2 hours; 10 lock it for 24 hours.

• Wait, or unlock it earlier by resetting your password with 'Forgot Password'.
• Lost your verification methods too? Request a security verification reset from the prompts.

You want to log in on the MEXC website without typing your password

• Log in to the MEXC app first.
• On the MEXC website, click [Log In/Sign Up] (top right), then scan the QR code with the app's scan button and tap [Authorize].

Status 'Pending Verification'

The withdrawal needs a secondary confirmation: MEXC sent a confirmation link to your registered email or SMS inbox.

• Open the link and verify the last four digits of your withdrawal address.

Conditions: The link is valid for 15 minutes. If it expires, cancel the withdrawal and submit a new request.

Status 'Under Review'

The withdrawal is under manual review. The estimated processing time is 5-60 minutes.

• Wait for the review to finish.

Stuck in 'Pending Processing'

• Check whether the withdrawal channel is functioning. If it is closed, wait for it to reopen before trying again.

If that does not work: If the channel is open, the withdrawal was not successfully submitted: contact Customer Service.

Status 'Withdrawal Successful' but funds not arrived

Your assets have been sent from MEXC to the specified address.

• Contact the receiving platform to verify the deposit.

Status 'Cancelled' and you didn't cancel

• Contact Customer Service immediately.

You entered the wrong address and the status is Pending Verification, Under Review or Pending Processing

• Cancel it on the Funding History page, under the Withdrawal tab, then withdraw again with the correct address.

Once you have confirmed the withdrawal by email or SMS it cannot be canceled, and MEXC cannot retrieve funds sent to the wrong address.

The blockchain shows it confirmed but the other platform hasn't credited it

• Copy the withdrawal TxID and contact the receiving platform's customer service team.

The receiving platform returned your withdrawal

Manual processing is required to credit the assets back to your account.

• Go to Help Center, then Uncredited Crypto Deposit, and select 'Deposit to another platform returned to MEXC'.

The deposit channel is closed or under maintenance

Your deposit may not be credited temporarily.

• Wait: once the channel is reopened, your deposit status can be confirmed.

You don't know where the deposit is

• Go to Wallets, Funding History, Deposit, find the record and click the TxID link to view it on the blockchain explorer.
• If confirmations are not yet reached, wait for on-chain confirmation to complete.

If that does not work: If the explorer shows 'Deposit unsuccessful', contact the sending platform. If there is no deposit record in your account, submit an Uncredited Crypto Deposit.

You sent an unsupported token, or forgot the Memo/Tag

The deposit cannot be credited automatically; MEXC's Customer Service team tries to recover the funds.

• Submit an Uncredited Crypto Deposit form.

Conditions: MEXC notifies you of the review result within 1-2 days. A service fee is charged.

There is a possibility that the funds may not be recoverable.

Someone claiming to be MEXC staff asks for your password or codes

MEXC staff will never ask for account passwords, SMS verification codes or Google Authenticator codes.

• Report suspicious requests through MEXC's official channels.

You want to protect your account

MEXC has identified phishing websites and fake MEXC apps in circulation.

• Avoid links from unverified channels and MEXC apps from unofficial sources.
• Enable Google Authenticator.