Is GFiber down or not working today?

Your gFiber internet stopped working

First check for a local outage or a payment alert; if an outage is shown, teams are already restoring service and no local troubleshooting is needed.

• Open the gFiber App or your gFiber account and look for an outage banner on the Home dashboard. If there's none, unplug the Fiber Jack and router for 10 seconds, plug them back in and wait 3 to 5 minutes.

Your gFiber Wi-Fi is slow or keeps dropping

• Toggle Wi-Fi off and on on your device, run a speed test in the gFiber App (Network, Run Speed Test), and place the router in a central, open spot.

You forgot your gFiber Wi-Fi password

• In the gFiber App or your account, go to Network, then Wi-Fi Settings, to see your Wi-Fi name and password.

You need help from gFiber

gFiber support is available 24 hours a day, 7 days a week by live chat, email, the gFiber App or phone.

• Use live chat for quick questions, or call 1-866-777-7550 (residential) for urgent issues, complex troubleshooting or billing.

Your gFiber service was suspended after a failed payment

You must pay the entire outstanding balance; partial payments won't reactivate a suspended account. Service usually returns within 30 minutes of full payment.

• Sign in to the gFiber App or website, go to Billing Info, tap Manage payments, then Make payment, using a credit or debit card for immediate restoration (bank transfers take 2–3 business days).

You paid but your internet still doesn't connect

• If it's been 30 minutes since your payment, unplug the Fiber Jack's power cord for 10 seconds and plug it back in.