Is Google Fi down or not working today?

Mobile data doesn't work

• Check your account at fi.google.com or in the Google Fi app: look for account alerts or payment banners, and check you haven't hit a data limit (that slows your speed).
• Turn Airplane mode on and off, restart your phone, and update the Google Fi app and your phone's software. In the app, run Support > Connectivity > Data Connection for an automatic diagnostic.

You can't make or receive calls

Dropped calls can happen now and then because of buildings, weather or other interference.

• Make sure the Google Fi app is activated and any number transfer has finished, and use your phone's default Phone app.
• On Android, run the Google Fi Connection Troubleshooter (Support > Connectivity issues > Phone Call issues). Then turn Airplane mode on and off and restart your phone.

Your phone says "No SIM card" or "Invalid SIM"

• In Settings > Network & internet > SIMs, check that your Google Fi line is on. With a physical SIM, turn the phone off, remove and re-insert the SIM. On an eSIM-compatible phone, you can switch to an eSIM.

Your phone has no service while traveling

Outside Google Fi's supported destinations you can't use cellular calls, texts or data, but you can call over Wi-Fi when the connection is strong enough.

• Check your destination is supported, turn on Mobile data in your phone settings, and use Wi-Fi calling where cellular isn't available.

You forgot your password or username, or can't get verification codes

Wrong guesses won't kick you out of account recovery: there's no limit to the number of attempts.

• Follow Google's account recovery steps and answer the questions as best you can, then choose a strong password you haven't used with this account.
• Forgot the email address? Use 'find your username' with the account's phone number or recovery email and the full name on the account.
• Changed your recovery info recently? It can take up to 7 days to take effect: try again in a few days.

You lost the phone you use for 2-Step Verification

• Verify it's you another way: another phone signed in to your Google Account, another phone number added in 2-Step Verification, a backup code you saved, or a security key. A trusted device where you ticked "Don't ask again" may also let you in.
• No other option? Ask your carrier to move your number to a new phone or SIM, or follow account recovery: it can take 3 to 5 business days.

Google asks you to verify your payment info

Pending transactions are canceled while you verify; held amounts come back within 14 working days.

• Go to payments.google.com, select Alerts > Verify (or Payment methods > Verify next to the card), then follow the steps. If asked for a code, find the temporary Google charge on your bank statement: its last 6 digits are the code (it can take up to 7 days to appear).

You see activity on your account that isn't yours

• Can't sign in? Use the account recovery page, for example if someone changed your password or recovery phone.
• Signed in? In your Google Account, go to Security, review recent security events and your devices, and select 'No, it wasn't me' or 'Don't recognize a device?' for anything unfamiliar. Then turn on 2-Step Verification.