Is National Rail down or not working today?
No recent reports (updated ).
National Rail current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that National Rail is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official National Rail website.
Train operator status and disruptions: Open the page
National Rail Enquiries and train services — Great Britain
Service disrupted? Start with the official help for it:
Or is it the website, your account or the app? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if National Rail isn't working for you.
About National Rail
National Rail Enquiries is the information service for Britain's national rail network.
Source: nationalrail.co.uk (official website)
Official help by problem
Check a wider outage
Check status or progress · Official toolNational Rail Live Departures and Arrivals
Enter a station to see live departures and arrivals, platform changes and your train's status.
Source: nationalrail.co.uk
Delay, cancellation or disruption · Official toolTrain operator status and disruptions
See which train companies have disruption, with a link to the details of each one.
Source: nationalrail.co.uk
Service disrupted or unsafe?
Delay, cancellation or disruption · Step by stepClaim Delay Repay after a late train
- Claim from the train company you travelled with, not from National Rail.
- The delay counts against the timetable in force that day, including planned engineering timetables.
- Claim online, or by post with a form from the train company's website or a staffed station.
- Each company sets its own threshold in its Passenger's Charter.
Source: nationalrail.co.uk
Delay, cancellation or disruption · ConditionsRail strike: refund, change or compensation
- Not travelling because the train is cancelled, delayed or rescheduled: fee-free refund or change from your retailer.
- Travelling and delayed: claim Delay Repay if the threshold is met.
- Monthly or longer Season ticket: 100% compensation for strike days through Delay Repay.
- Taxi and hotel bills are not refunded.
Source: nationalrail.co.uk
Delay, cancellation or disruption · ConditionsAdvance ticket and your train is late or cancelled
- Delayed during the trip: take the next available train(s) to finish your journey.
- Cancelled or delayed and you choose not to travel: refund on a fully unused ticket, no admin fee.
- Still travelling: you'll be put on another train (no seat guaranteed).
Source: nationalrail.co.uk
Only your account or device?
Payment, bill or refund · ConditionsTrain cancelled or delayed and you don't travel: refund
- Ask the retailer that sold you the ticket.
- Since 1 April 2026, other refunds must be requested by 23:59 the day before the ticket becomes valid.
- You travelled and were late: Delay Repay still applies.
ServiceDownToday: Still stuck or the delay has passed? National Rail Enquiries (train times, fares, season tickets) — 24 hours: 03457 48 49 50 · all contact options
Source: nationalrail.co.uk
Payment, bill or refund · ConditionsDelay compensation on a Rover or Ranger ticket
- It is based on an equivalent Anytime or Off-Peak fare for the journey you made.
- Thresholds: 12.5% for 15-29 minutes, 25% for 30-59, 50% for 60+ minutes.
- The amount is then capped according to the ticket's days of validity.
- Claim separately for each delayed journey, with the same ticket details.
ServiceDownToday: Still stuck or the delay has passed? National Rail Enquiries (train times, fares, season tickets) — 24 hours: 03457 48 49 50 · all contact options
Source: nationalrail.co.uk
ServiceDownToday checks
General steps from us, not an official National Rail procedure and not counted as help from National Rail.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
Few reports don't rule out a problem with National Rail. Report what you see, then try the official help above. Other services of the same kind, to compare:
See which services are down today →Good to know when National Rail has a problem
- New National Rail Conditions of Travel apply from 1 April 2026; agreed compensation is paid within 14 days. assets.nationalrail.co.uk
- A delay of 60 minutes or more gives a right to compensation whatever caused it. assets.nationalrail.co.uk
- Delays, compensation and journeys go to your train company; refunds, lost property and station issues go to the station operator. nationalrail.co.uk
What people search for about National Rail
- national rail login
- national rail app
- national rail app not working
- national rail app for android
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact National Rail by reason
Technical information
The app: National Rail
- iPhone and iPad: version 10.4.1, released 2026-08-19, needs iOS 15.0 or later. App Store
- Android: updated Nov 4, 2026, needs Android 12 and up. Play Store
Read from the stores on 2026-11-09.
Official website infrastructure: Cloudflare (from the public DNS records of www.nationalrail.co.uk).
User comments