Is Simple Mobile down or not working today?
No recent reports (updated ).
Simple Mobile current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Simple Mobile is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Simple Mobile website.
Simple Mobile: My Account password reset, no calls or calls going to voicemail, data not working, calls after porting a number, failed Auto Pay, refills, Line Lock and contacting customer service.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Simple Mobile isn't working for you.
About Simple Mobile
Simple Mobile is a prepaid, no-contract US phone carrier; plans are managed and refilled in My Account on the website or app.
Source: support.simplemobile.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't log in to Simple Mobile My Account
You forgot your Simple Mobile My Account password
Simple Mobile emails or texts you a password reset link; you need access to the email or phone number linked to your account.
- On the My Account login page, enter your phone number, SIM number or email, then select Continue.
- Choose the Forgot password link and follow the instructions.
Source: support.simplemobile.com
Not working or down · Official step-by-step guideCan't make or receive calls on Simple Mobile
You can't make or receive calls, or have no signal
Simple Mobile lists checks to do: your plan balance, signal and airplane mode, then the phone and SIM.
- Check your balance and due date in My Account.
- Make sure airplane mode is off and move to better coverage.
- Restart the phone and reinsert the SIM; for a possible outage, contact Customer Service.
Your calls don't work after moving your number to Simple Mobile
During porting, incoming and outgoing calls may activate separately; it usually resolves within 48 hours.
- Wait up to 48 hours.
- Still not working: call Customer Service at 877-878-7908.
Your mobile data stopped working
Common reasons are used-up data, wrong APN settings or a network issue.
- Check your data usage in My Account and buy a data add-on if needed.
- Get the correct APN settings and restart your phone.
- Check coverage or call Customer Service about outages in your area.
Source: support.simplemobile.com
Payment, bill or refund · Official step-by-step guideAuto Pay failed or refill problems
Your Simple Mobile Auto Pay failed (expired, lost or declined card)
You usually get a text, and since the service is prepaid, your plan expires on its end date if the payment fails.
- Log in to My Account, open Refill or Payment and pay with a valid card or PayPal.
- Or refill with a PIN card in My Account.
ServiceDownToday: Still stuck or the delay has passed? Simple Mobile customer service (phone): 1-877-878-7908 · all contact options
Source: support.simplemobile.com
Help · Official step-by-step guideContact Simple Mobile
You need to talk to Simple Mobile
Simple Mobile answers by phone and online chat every day; have your SIM number and phone number ready.
- Call 1-877-878-7908.
- Or chat online.
Source: simplemobile.com
Help · Official step-by-step guideCheck your balance and last day of service
You don't know if your plan still has service days or data left
Simple Mobile lets you view your minutes, texts, data and service days.
- Use Check balance on the Technical Support page.
ServiceDownToday: Still stuck or the delay has passed? Simple Mobile customer service (phone): 1-877-878-7908 · all contact options
Source: simplemobile.com
Lost, stolen or fraud · Official step-by-step guideProtect your number with Line Lock
You want to stop someone from moving your number to another SIM or carrier
Line Lock is a free feature that blocks unauthorized SIM changes, device changes and number transfers.
- Log in, go to Manage Profile, then Line Security, and turn on Line Lock.
- Can't enable or disable it: call 1-877-878-7908.
Source: support.simplemobile.com
ServiceDownToday checks
General steps from us, not an official Simple Mobile procedure and not counted as help from Simple Mobile.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
Few reports don't rule out a problem with Simple Mobile. Report what you see, then try the official help above. Other services of the same kind, to compare:
See which services are down today →What people search for about Simple Mobile
- simple mobile pay bill
- simple mobile login
- simple mobile login and password
- simple mobile login without app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Simple Mobile by reason
Technical information
The app: SIMPLE Mobile My Account
- iPhone and iPad: version 10.4, released 2026-09-23, needs iOS 16.0 or later. App Store
Read from the stores on 2026-11-13.
User comments