Is T-Mobile down or not working today?

Your phone shows no signal bars or "no service" on T-Mobile

Start with the T-Life Troubleshooter and basic checks before deeper fixes.

• Open the T-Life app and use the T-Life Troubleshooter.
• Check airplane mode is off and Wi-Fi Calling is off, then restart your device.
• Set Network mode to Auto and update the device software.

T-Mobile still shows no service after troubleshooting

It may be a coverage gap or a SIM problem.

• Contact T-Mobile from a device that has service, or visit a T-Mobile retail store.
• Damaged or discolored SIM? Get a replacement at a T-Mobile store.

T-Mobile told you there's a network outage near you

It's routine maintenance or an issue on your usual tower; T-Mobile notifies you when it's resolved.

• If you're on Wi-Fi, turn on Wi-Fi Calling for calls and texts.
• Once resolved, power cycle your device.

T-Mobile 5G Home Internet is slow or down during an outage

A severe outage can stop 5G Home Internet until it's fixed.

• Cut extra activity like downloads and streaming, and disconnect unused devices.
• Move closer to the router or use an Ethernet cable.
• If your phone works, use it as a hotspot.

You forgot your T-Mobile ID password

Resetting needs a verification step first, which may include security questions.

• Select Forgot Password? on the login screen.
• Choose a verification method (text, one-time PIN, security questions or Google Authenticator), then set a new password.

T-Mobile asks you to change a password that still works

T-Mobile forces a change if your password was used on compromised websites.

• Create a new password of 8-50 characters with a letter, a number and a special character.

You can't finish the T-Mobile password reset

Errors or forgotten security answers need Customer Care.

• Contact T-Mobile for help if verification fails.

You can't log in to pay a T-Mobile bill

Someone else's bill can be paid as a guest without logging in.

• Use Pay as a guest, no login required.
• Pay in T-Life to avoid processing fees.

Your T-Mobile payment method is refused

T-Mobile takes major cards, bank account/ACH and T-Mobile MONEY.

• Use Visa, Mastercard, American Express, Discover, a bank account (ACH) or a T-Mobile MONEY debit card.

You can't set up a T-Mobile payment arrangement

Your account must be less than 30 days past due, and older balances must be paid first.

• Pay any balance 31 or more days past due, then set it up yourself in T-Life (Account tab).

Your T-Mobile payment arrangement failed

A failed arrangement unenrolls you from AutoPay and can lead to service suspension.

• Pay each installment and every new bill by its due date.
• Don't make early payments or switch payment method on a Future Dated Payment arrangement.