Is Tello down or not working today?
No recent reports (updated ).
Tello current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Tello is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Tello website.
Tello Mobile: logging in and resetting your password, no calls, texts or data, SIM card errors, Wi-Fi calling problems, failed plan renewals and suspended plans, updating your card and scam calls.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Tello isn't working for you.
About Tello
Tello Mobile is a prepaid, no-contract US phone carrier with SIM and eSIM plans on an LTE/5G network.
Source: tello.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't log in to your Tello account
You forgot your Tello password or are locked out
You can reset it with the email address you signed up with; Tello sends a reset link.
- Click Forgot Password above the Log In button and enter your account email.
- No email after a few minutes: check your Spam or Junk folders.
Source: tello.com
Not working or down · Official step-by-step guideNo calls, texts or data on Tello
Your Tello plan is active but you can't call, text or use data
Tello lists steps to try in order before contacting support.
- Restart your phone.
- Check your SIM or eSIM, then set your network mode to 5G (or LTE) with VoLTE on.
- Still offline: email support with your Tello number, IMEI and exact address.
Source: tello.com
Not working or down · Official step-by-step guideSIM error or locked phone
Your phone shows a SIM error such as SIM not supported, SIM Lock or a network lock message
These messages usually mean the phone is locked by your previous carrier; Tello cannot unlock phones.
- Call the company that originally locked the phone and ask them to unlock it.
- Then check that the SIM is clean and seated, and restart the phone.
Source: tello.com
Not working or down · Official step-by-step guideWi-Fi calling not working
Wi-Fi calling isn't working on Tello
Tello lists troubleshooting steps to try in order once Wi-Fi calling and the emergency address are set up.
- Update your phone's software and check that your Wi-Fi works.
- Reset your network settings (this erases saved Wi-Fi passwords).
- Android: reset the APN to default and make sure Tello or fast.t-mobile.com is selected.
Source: tello.com
Payment, bill or refund · Official step-by-step guidePlan renewal payment failed or plan suspended
Your Tello renewal payment failed
Tello retries the payment over the next few days; if all attempts fail, the plan is suspended and service stops.
- Log in and add a new payment method, or contact your bank.
- Already suspended: log in and buy a new plan.
Source: tello.com
Payment, bill or refund · Official step-by-step guidePlan canceled after a missed payment
Your Tello plan was canceled because the payment didn't go through
Tello is prepaid: if autopay fails for 24 hours the plan is canceled, and remaining balances are lost.
- Go to the Plans page of your account and select a plan to restore service on the same line.
- After paying, wait 5 minutes and restart your device.
- Buy a new plan soon: expired numbers cannot be restored.
ServiceDownToday: Still stuck or the delay has passed? Tello customer support (phone): +1-866-377-0294 · all contact options
Source: tello.com
Payment, bill or refund · Official step-by-step guideUpdate your Tello payment card
Your card won't save or you need to change it
New cards are added in the Payment tab; if a card won't save, it can be added at checkout during a manual renewal.
- In the Payment tab, click Add New Card.
- Card won't save: add it from the Checkout page during a manual renewal.
ServiceDownToday: Still stuck or the delay has passed? Tello customer support (phone): +1-866-377-0294 · all contact options
Source: tello.com
Lost, stolen or fraud · Official step-by-step guideScam calls on your Tello line
You get scam or spam calls on your Tello number
Scam Guard flags or blocks suspected scam calls, on plans that include minutes.
- Log in, go to My Settings and turn on Scam Guard.
- Choose Scam Alert to flag calls, or Scam Stop to block them.
Source: tello.com
Few reports don't rule out a problem with Tello. Report what you see, then try the official help above. Other services of the same kind, to compare:
See which services are down today →What people search for about Tello
- tello login
- tello esim
- tello login and password
- tello login with phone number
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Tello by reason
Technical information
The app: My Tello
- iPhone and iPad: version 4.5.85, released 2026-10-20, needs iOS 14.0 or later. App Store
Read from the stores on 2026-11-13.
User comments