Is Vinted down or not working today?

Your username or password isn't accepted

• Log in with the email address you registered with instead of your username, or with the same method you signed up with (Facebook, Google or Apple ID).

You signed up with Apple ID

• Select Continue with Apple. If you chose Hide My Email, your regular email and password may not work.

Conditions: Hide My Email accounts may not accept your regular email address and password.

You're on the Vinted site or app of another country

• Log in on the Vinted website or app for your region.

You forgot your password, or never had one (Facebook, Google or Apple sign-up)

• On the log-in screen, choose to continue with your email.
• Select Forgotten your password?, enter your email, then Send reset link.
• Open the email (check spam) and select Change password, then create the new password.

If that does not work: No access to that email, or no reset email: press Contact us in the Help Center article.

You still can't log in: your account may be on hold

• Vinted may need to verify your phone number.
• If the account is locked for suspicious activity, confirm you own it to unlock it.
• If it is blocked, Vinted tells you so and what you can do next.

Your order never shipped, got lost, or is significantly not as described

• When Vinted tells you the order should have arrived, press 'I have an issue' in the conversation and follow the steps.

You have 2 calendar days to report it. After that, or if you accept the order, the payment goes to the seller and Vinted can't refund you.

You're asked to return the item

• Send it within 5 business days, in the reported condition, with all accessories, tags or labels, properly packed. The buyer pays return shipping unless the seller provides a label.

You and the seller can't agree

• Vinted's support team reviews the case and decides what happens next.

A payment failed but you were charged

• You're always fully refunded, including if you paid twice by accident.

You only see part of your refund

• Check both your Vinted Wallet and the other payment method you used.

Conditions: Refunds go back to the method you paid with; timing depends on that method.

Vinted says your package should have arrived, but you don't have it

• Contact Vinted with the 'Contact us' button on the Help Center article before your 2-day window ends.

You have 2 days after the expected-delivery notice to report a problem.