Is Vodafone Australia down or not working today?

You can't connect to the Vodafone network

• Turn your phone off and on again.
• Check coverage and any scheduled maintenance or outages in your area.
• Check your phone automatically selects a network, 4G/5G is on, flight mode is off and the software is up to date.
• Still can't connect? Call Vodafone on 1300 650 410.

Mobile data doesn't work

• Check mobile data is switched on in your phone settings.
• In a regional coverage area on Android, switch on data roaming.
• Check the APN in your phone's mobile network settings; if data still fails, call 1300 650 410.

You can't make or receive calls

• Try calling another number.
• Check your bill is paid: an overdue account can have call barring; call 1300 650 410 to lift it.

Your nbn or Home Internet connection is down

• Use the nbn network status checker to see planned maintenance or outages in your area.
• Contact Vodafone's nbn & Home Internet team to report an outage; live chat is available 24/7.

You can't log in to My Vodafone

My Vodafone now uses an email and password login: set it up first if you haven't.

• Once your new login is set up, log in with your email address and password.

The My Vodafone app or site won't open

• Check your phone has a mobile or Wi-Fi signal.
• Update the My Vodafone app and your phone's operating system.
• In a web browser, use a compatible browser.

You need to recharge your prepaid service

• Recharge with Express Recharge or My Vodafone, or call 1511 from your Vodafone phone.
• After a recharge, your balance is ready within 5 to 15 minutes.

A card recharge is refused online or by phone

Spend limits apply to credit card recharges online and over the phone, to protect against fraud.

• Recharge another way: with a voucher (redeem its 12 digit PIN in My Vodafone, by SMS or by phone) or with PayPal in My Vodafone.