Is WOW! Internet down or not working today?

WOW! internet isn't connecting

Loose cables or a modem without power are the first things to check.

• Check that coaxial, power, Ethernet/USB and modem connections are tight.
• Check the modem's power light is lit.
• Restart your computer.

Your WOW! modem has no lights

The outlet or surge protector may be the problem, or the modem needs a power cycle.

• Try a 2nd power outlet or bypass the surge protector.
• Unplug the modem's power cord, wait two minutes, then plug it back in.

Your WOW! modem lights stay on when unplugged

It's an advanced modem with a battery: reset it instead.

• Press the Reset button on the back for 5 seconds, no longer, or the wireless settings can reset to factory defaults.
• Wait until the modem lights stabilize.

WOW! internet feels slow

WOW's own speed test measures your connection on the WOW! network; Wi-Fi tests show lower speeds.

• Run WOW's speed test (also linked from the Online Account Manager).
• Close other programs using the network, and test over an Ethernet cable.
• eero users: check speeds in the eero app.

WOW! speeds stay low with your own modem

Your modem must meet your plan's minimum requirements.

• Use a DOCSIS 3.0 or 3.1 modem that meets your package's minimum requirements.
• Still slow? Contact WOW! for support.

You can't log in to WOW! My Account

Login uses your Account Email and password; help for a forgotten one is on the login page.

• Log in with your Account Email and password.
• Use the help on the login page if you forgot either one.

You need to register for WOW! My Account

Registration needs the last 4 digits of your account number, the account holder's last name and the service zip code.

• Find your account number on your latest statement or at the top right of the My Account home page.

You changed your WOW! account email

Changing the email also changes your Login ID.

• Update Account Email and Password in My Account, under Profile.

WOW! AutoPay didn't pay this bill

Enrollment must happen 5 days before a billing period begins, otherwise it starts on the following statement.

• Make a one-time payment: Make a Payment in My Account.

WOW! AutoPay took a larger amount

With a balance at enrollment and no one-time payment, AutoPay charges the balance plus the next statement.

• Pay your current balance with a one-time payment when enrolling.

You lost your WOW! AutoPay discount

The discount remains as long as the AutoPay payment method is in good standing.

• Check your AutoPay payment method in Billing & Payment.

You can't pay your WOW! bill online

WOW! also takes payments by phone, mail and secure drop box.

• Call 1-866-496-9669 to pay with the automated system.
• Mail to WOW! Internet Cable & Phone, PO BOX 4350, Carol Stream, IL 60197-4350.
• Use a secure WOW! drop box, open 24/7.

The WOW! office is closed

WOW! offices are closed to the public, but drop boxes stay open.

• Use a secure drop box, call 1-866-496-9669 or chat at wowway.com/chat.