Is Ziply Fiber down or not working today?

Ziply Fiber internet is down in your area

For a known outage in your area, Ziply Fiber says it is working on a solution.

• Check that all cables to your router are secure and in good shape.
• Restart your router.
• In the Ziply Fiber app, reset your IP address with the Quick Fix Toolkit on the home tab.
• Still no connection after a restart? Contact Technical Support.

Ziply Fiber internet goes down during a power cut

A battery backup can keep your Ziply Fiber equipment online when the power is out.

• Get a battery backup that matches your ONT model.

Ziply Fiber internet needs a router restart

Rebooting is often the quickest way to fix internet issues.

• Unplug the router or press its power button, wait at least 30 seconds, then power it back on.
• Give it a few minutes; the front lights flash while it comes back.

A reboot didn't fix your Ziply Fiber router

A factory reset can help but clears your personal settings, including the WiFi name and password.

• Hold the reset button on the rear panel for 10 seconds with a pen or paper clip.
• Wait until the Power light glows, then try the internet again.

Your wired computer has no Ziply Fiber internet

If other devices work on WiFi, a cable or cord to your computer may be the problem.

• Plug the router straight into a working wall outlet, not a power strip.
• Try another Ethernet port, or a different Ethernet cable.
• Check the cable between the router and the ONT is secure.

You can't log in to Ziply Fiber My Account or the app

The fastest fix is resetting your password.

• On the login screen, click FORGOT PASSWORD and follow the steps.

You need to set up Ziply Fiber online account access

Setup needs your email for a security code, plus details from your billing statement.

• Have your billing account number, Account PIN and billing ZIP code ready.
• No security code after five minutes? Click the resend code link.

Ziply Fiber shows an activation in progress message

New customers may see it until their service is installed.

• Wait until your service has been installed.

Your Ziply Fiber payment details are blocked

Ziply Fiber blocks payment details after multiple unsuccessful attempts.

• Contact the support team if you think the block is an error.

You need to pay a Ziply Fiber bill

A one-time payment does not set up autopay or paperless billing.

• In My Account or the app, go to the Billing tab and click MAKE A PAYMENT.
• A credit card one-time payment has a fee of up to 3%; debit card or ACH are free.
• By mail: Ziply Fiber, P.O. Box 740416, Cincinnati, OH 45274-0416.

You can't pay your Ziply Fiber bill in full

Ziply Fiber handles payment arrangements by phone.

• Call 1.888.488.0032 to make payment arrangements.

You want to manage Ziply Fiber from your phone

The free Ziply Fiber app handles bills, autopay and account details.

• Download the app, then set up online account access if you haven't yet.
• Tap Billing to pay your bill or update autopay; tap Account for your account number and PIN.