Is Metro Bank down or not working today?

No recent reports (updated 11:25 GMT).

Nov 13 • 11:25Updated on November 13, 2026 at 11:25 (GMT)

About Metro Bank

A bank whose personal banking range covers current accounts, savings and mortgages. Operated by Metro Bank PLC, registered in England and Wales, company number 6419578.

Type: Bank
Headquarters: London
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Metro Bank current status

No recent reports

0 reports in the last 24 hours.

This doesn't confirm that Metro Bank is working; it means nobody has reported a problem here recently.

Official status pageOfficial status not recently checked

Official website check: not run yet.

Status calculated automatically — How it works?

Based on user reports, unofficial · updated at 11:25 GMT

servicedowntoday.com is independent and is not the official Metro Bank website.

Having problems?

Help others by reporting if Metro Bank isn't working for you.

What you can do now

Official help from Metro Bank, for the problem people report most:

📈 24h trend

0 reports

12h

16h

20h

23h

01-45-910+

Hours in GMT

Other banks & online banking

Check whether other services in this sector are affected too.

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What to check on Metro Bank if it's not working today

Transfers and payments
The mobile app
Online banking

What people search for about Metro Bank

metro bank login
metro bank credit card
metro bank login uk mobile
metro bank login problems today

Observed in search-engine autocomplete suggestions; not a report of an outage.

🗺️ Where Metro Bank is having problems

No reports by location yet.

User comments

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Technical information

Official website infrastructure: hebergeur mutualise, Imperva (Incapsula) (from the public DNS records of www.metrobankonline.co.uk).

Diagnostics & step-by-step solutionsFixes for the most-searched Metro Bank problems

Official troubleshooting procedure

Checking whether Metro Bank services are down

Metro Bank online banking, the app or card payments are not working and I want to know if the bank has a known fault.

Follow the steps published by Metro Bank.

Open the Service status page. The page shows planned maintenance and any technical issues Metro Bank is experiencing.
Read Current service status. The status list has an area for Commercial Online Banking and Business Online Plus, among the other areas it covers.
Login problems. If the problem is logging in to the Internet Banking portal, Metro Bank points to its troubleshooting support page.

Source: Service status - Metro Bank online services · checked October 27, 2026

Official troubleshooting procedure

Cannot log in to Metro Bank Online Banking or the Metro Bank App

I enter my details on the Metro Bank login page or in the app and it will not let me in, or the app keeps showing spinning logos.

Follow the steps published by Metro Bank.

Have your login details ready. Online Banking login needs the 12-digit customer number, a security number, a password and a mobile phone, because a one-time passcode may be sent.
First login. Before the first login, register for Online Banking using the 12-digit customer number, the Magic Word and the mobile phone with the number registered with the bank.
Check the customer number and platform. Check the 12-digit customer number is correct, and log in on the Online Banking platform for the account type: personal banking, or business and commercial banking.
Clear cookies or change browser. Clear cookies or try logging in through a different browser, for example Microsoft Edge, Firefox or Chrome.
Skip saved Favourites. If the site is opened from a saved Favourites tab, type the website address into the browser instead, or search for the website.
App shows 4 rotating M logos. Four rotating M logos mean the app is not starting up correctly; close the app down and restart it.
Too many devices message. The Metro Bank App can be on up to three devices.

Source: Troubleshooting - App and Online Banking · checked October 27, 2026

Frequently asked questionsEverything about Metro Bank problems

1Does Metro Bank publish its own status page?

Yes. Metro Bank posts its own updates on metrobankonline.co.uk. That page shows what the service itself says; this page shows what users report, so the two can differ for a while. Source: metrobankonline.co.uk

2Where does Metro Bank explain how to fix this kind of problem?

Metro Bank publishes an official help article, “Troubleshooting”, on metrobankonline.co.uk. Start there before you report a problem here. Source: metrobankonline.co.uk

Where this status comes from

User reports. The status of Metro Bank is calculated from the problems visitors report here over the last 24 hours. A few reports do not change the status: it changes only above a threshold. How it works →
Official status page. Metro Bank publishes its own: that is the service speaking about itself, and we show it next to the user reports. metrobankonline.co.uk →
Need more help? Bank app or online banking not working: what to do, and where to complain (the United Kingdom) →
Independent. ServiceDownToday is not Metro Bank and is not affiliated with it. We cannot fix a service or see your account.

Official ways to get help

Official status page

metrobankonline.co.uk/service-status

Source: Service status - Metro Bank online services · checked October 27, 2026

Phone

0345 0808 500

Source: Get in touch · checked October 27, 2026

Contact Metro Bank

metrobankonline.co.uk/help-and-support/get-in-touch